Senior Manager, Information Technology

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🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

👔 Manager

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Slipstream IT

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

🏥 Healthcare

💊 Pharmaceuticals

Consulting • Healthcare • Pharmaceuticals

Slipstream IT is a strategic partner specializing in redefining IT solutions for the life sciences sector. They offer a comprehensive range of services including IT strategy and consulting, cloud-based solutions, and IT support specifically tailored to healthcare and pharmaceutical companies. With a focus on streamlining IT management and enhancing compliance and quality, Slipstream provides expertise as a certified Veeva solutions provider, serving over 200 clients in the life sciences industry.

📋 Description

• Lead day-to-day IT operations and maintain a secure, compliant, and reliable technology environment • Personally administer and troubleshoot Microsoft Entra ID, Intune, Defender, SharePoint Online, Exchange Online, Teams, OneDrive, and related Microsoft 365 services • Oversee the Managed Service Provider and other technology vendors • Manage identity and access controls, device enrollment, Autopilot, compliance policies, application deployment, security baselines, and update policies • Investigate Microsoft Defender alerts and coordinate security remediation • Administer SharePoint sites, permissions, external sharing, governance, and access issues • Use PowerShell, Microsoft administrative portals, logs, and audit records to troubleshoot and automate administrative activities • Lead daily performance, availability, and reliability of corporate IT services • Serve as escalation point for complex Microsoft 365, endpoint, identity, access, and security issues • Oversee incident, request, problem, change, and escalation-management processes • Monitor service levels, recurring issues, system performance, and user satisfaction • Develop and maintain IT procedures, technical documentation, operational standards, policies, SOPs, and work instructions • Support employee onboarding, offboarding, access changes, and technology lifecycle activities • Lead operational cybersecurity activities and improve security posture • Oversee endpoint security, vulnerability management, patching, identity security, email protection, and privileged access • Maintain cybersecurity risk assessments, remediation plans, and risk registers • Coordinate incident response, investigation, recovery, and corrective actions • Manage security-awareness and phishing-training programs • Support NIST Cybersecurity Framework and CIS Controls • Support GxP requirements, quality standards, regulated change control, computerized system validation, audits, inspections, and evidence collection • Maintain business continuity, disaster recovery, backup, and recovery-testing processes • Track compliance, security, and audit remediation activities through completion • Provide technical guidance and mentoring to internal IT staff • Partner with business functions and external technology partners to deliver secure, scalable IT services • Communicate technical issues, risks, and recommendations to technical and non-technical stakeholders • Promote accountability, automation, documentation, and continuous improvement

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field, or equivalent education and experience • 8+ years of progressively responsible experience in IT operations, infrastructure, Microsoft cloud administration, endpoint management, or cybersecurity • Recent hands-on administration experience with Microsoft Entra ID, Microsoft Intune, Microsoft Defender, SharePoint Online, Exchange Online, Teams, and OneDrive • Strong knowledge of Conditional Access, multifactor authentication, privileged access, enterprise applications, single sign-on, and guest-user governance • Strong knowledge of Intune device management, Autopilot, compliance policies, configuration profiles, application deployment, and security baselines • Experience investigating and remediating Microsoft Defender alerts • Experience administering SharePoint permissions, external sharing, site configuration, and governance • Experience using PowerShell and administrative tools to troubleshoot Microsoft environments • Experience managing MSPs and third-party technology vendors • Experience with cybersecurity controls, vulnerability management, incident response, and endpoint security • Strong troubleshooting, problem-solving, documentation, and communication skills • Ability to travel 10-15%, as needed • Preferred: experience in pharmaceutical, biotechnology, medical device, healthcare, or another regulated industry • Preferred: experience supporting GxP systems, audits, change control, and computerized system validation • Preferred: experience with Microsoft Purview, Sentinel, Defender for Cloud Apps, or Defender for Identity • Preferred: knowledge of NIST, CIS Controls, ITIL, and 21 CFR Part 11 • Preferred: experience with business continuity, disaster recovery, software licensing, and IT budgeting • Preferred certifications: Microsoft Certified: Identity and Access Administrator, Microsoft Certified: Endpoint Administrator, Microsoft Certified: Cybersecurity Architect, CISSP, CISM, CISA, Security+, or ITIL Foundation

🏖️ Benefits

• 401k match • Comprehensive group health, dental, vision benefits • Life insurance/LTD • Discretionary PTO