Client Success Manager – Klaviyo Specialist

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🕒 April 27

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Shadow Light Studios

WebsiteLinkedInAll Job Openings

1 - 10 employees

📱 Media

🤝 B2B

Media • B2B

Shadow Light Studios is a growth marketing and content production studio that builds repeatable content systems to drive audience growth, engagement, and revenue for brands. They offer end-to-end services across strategy and ideation, pre-production, on-set direction, post-production (short-form editing for TikTok, Instagram Reels, YouTube Shorts), and ongoing organic social strategy and reporting. Shadow Light positions itself as a full-service partner for businesses seeking scalable, retention-focused video content and project coordination to turn attention into conversions.

📋 Description

• Own 99% of all client communication for managed accounts. • Run check-in calls every 3 weeks analyzing Klaviyo performance metrics and KPIs. • Build retention roadmaps using Klaviyo's advanced segmentation and automation flows. • Generate AB testing ideas from Klaviyo data insights and AI recommendations. • Handle new client onboarding from Klaviyo integration to full execution. • Plan monthly promotional campaigns leveraging Klaviyo's predictive analytics. • Drive weekly revenue strategy using Klaviyo attribution reporting and customer lifecycle data. • Brief our team on dedicated flows, SMS campaigns, and advanced Klaviyo automations. • Optimize client accounts using the latest Klaviyo features and capabilities. • Keep everything organized in ClickUp with comprehensive Klaviyo performance dashboards.

🎯 Requirements

• Minimum 5 years hands-on Klaviyo experience. Non-negotiable. • Proven client-facing experience as CSM or account manager in Klaviyo-focused agencies. • Deep understanding of Klaviyo segmentation, flows, and performance analytics. • Copywriting background. You review and optimize email copy with confidence. • Obsessively organized. You manage large Klaviyo client portfolios without dropping anything. • Proactive by default. Clients never chase you for performance updates. • Strong written English for US-based ecommerce clients. • Available from 4 PM CET or 9 AM EST.