Sophos
1001 - 5000 employees
Founded 1985
🔒 Cybersecurity
☁️ SaaS
💰 Post-IPO Equity on 2021-08
Cybersecurity • SaaS
Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.
Customer Success Associate – Scale
🕒 April 15
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Sophos
1001 - 5000 employees
Founded 1985
🔒 Cybersecurity
☁️ SaaS
💰 Post-IPO Equity on 2021-08
Cybersecurity • SaaS
Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.
📋 Description
• Drive product adoption and customer outcomes through 1:1 and 1:many channels. • Support a range of digital touch points, aiming to bring customers to value. • Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities. • Own timely escalation of customer and internal queries. • Conduct effective customer calls and webinars. • Manage and prioritize a high volume of daily tasks. • Collaborate cross-functionally with Renewals, Sales, Product, and CS teams.
🎯 Requirements
• Experience in customer success, customer support, sales, or customer marketing. • Exceptional ability to communicate and foster positive business relationships. • Ability to produce and deliver compelling customer materials. • Excellent organizational skills and ability to establish milestones. • Understanding how organizations measure value and drive revenue. • Fluent written and spoken English required.
🏖️ Benefits
• Sophos operates a remote-first working model • Employee-led diversity and inclusion networks • Annual charity and fundraising initiatives • Global employee sustainability initiatives • Global fitness and trivia competitions • Monthly wellbeing webinars and training
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