Customer Success Analyst

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🕒 March 31

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Amorim Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

👥 B2C

🏠 Real Estate

B2B • B2C • Real Estate

Amorim Global is a boutique international law firm and consultancy that provides legal, immigration and cross‑border business services to individuals and companies. The firm specializes in immigration and residency permits (including visas for retirees, skilled workers, entrepreneurs, digital nomads and investor visas), citizenship and document transcriptions, international family law (divorce, adoption, custody, child abduction), cross‑border dispute resolution and recognition of foreign decisions, and corporate internationalization services such as cross‑border incorporations, M&A support, tax planning, compliance, contracts and real estate investment advisory. Amorim Global operates with a global network and offers tailored solutions for both personal clients and corporate clients, with offices in Brazil and international partnerships.

📋 Description

• Be the primary point of contact for a portfolio of clients, building trusted relationships and understanding their business needs. • Proactively contact customers by phone, email, and video calls to monitor progress, gather feedback, and strengthen relationships. • Respond to customer inquiries via email, chat, and phone with empathy, clarity, and efficiency. • Monitor customer engagement and proactively identify risks, unmet needs, and growth opportunities. • Work cross-functionally with Legal, Product, and Sales to resolve complex issues and implement improvements. • Track KPIs, satisfaction metrics, and feedback to generate insights and improve the overall customer experience. • Develop and deliver personalized success plans, regular check-ins, and follow-ups aligned with customer objectives. • Advocate for customers internally, bringing their voice to the center of decision-making and innovation.

🎯 Requirements

• Experience in Customer Success, Account Management, or Customer Experience. • Ownership mindset and the ability to drive and follow through on customer initiatives. • Empathy, strong problem-solving skills, and a passion for helping others succeed. • Experience with CRM tools and an analytical approach to customer data. • Proactive attitude, curiosity, adaptability, and a collaborative spirit. • Excellent written and verbal communication skills.

🏖️ Benefits

• Corporate University - ALURA