Senior Customer Success Manager – CCaaS

🕒 March 25

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Drive adoption, value realization, and long-term success for strategic customers across the Marketing, Social, and Advertising product suite • Bridge the gap between business objectives and platform capabilities using deep product expertise • Own the end-to-end adoption lifecycle across multiple teams • Foster relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and KPIs • Conduct workspace audits, health score tracking, and usage diagnostics • Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management • Coordinate cross-functional teams to address technical challenges and guide strategic expansion • Run business reviews tailored to executive audiences • Deliver stakeholder-specific enablement designed to improve usability and internal platform advocacy • Serve as a feedback loop to Product and Engineering teams

🎯 Requirements

• 6+ years in MarTech, AdTech, or digital media consulting • Fluency in Spanish and English (verbal and written) is a must • Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations • Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics • Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments • Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews • Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions

🏖️ Benefits

• Voluntary healthcare coverage • Paid time off • Open mentoring program