Customer Success, Mid-level

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🕒 March 23

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Planeta Kids Eventos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

👥 B2C

🤝 B2B

B2C • B2B

Planeta Kids Eventos is a São Paulo-based chain of children's party buffets that creates themed, full-service celebrations for families and corporate clients. With multiple units across the city, they offer personalized décor, supervised play areas with toys and attractions, catering tailored for children and adults, modern AV and entertainment equipment, and dedicated event staff. The company emphasizes turnkey event planning, memorable experiential design, and franchise growth, positioning itself as a market-leading provider of children's parties and related events.

📋 Description

• Monitoring Deliverables Within Each Client's Deadlines: Closely monitor the progress and delivery of all agreed items, ensuring clients receive their products or services within established deadlines. • Monitoring Each Client's Results: Collect data, create reports, and present the results obtained for each client, highlighting the positive impact of implemented solutions. • Approval of Internal Materials Before Sending to Clients: Review and approve internal materials before they are sent to clients, ensuring quality and consistency of communications. • Cultivating Client Relationships: Build and maintain strong relationships with clients, serving as the primary point of contact and ensuring ongoing satisfaction. • Defining Scope for Client Renewals: Collaborate with the Project Coordinator to define the scope of contract renewals, ensuring continuity of the partnership. • Preparing and Monitoring Client Activity Schedules: Prepare and monitor the activity schedule for each client, ensuring efficient execution of all project stages. • Closing Team Quarterly Goals with the Coordinator: Collaborate with the Coordinator to close and evaluate the team's quarterly goals, ensuring alignment with company objectives. • Identifying Cross-sell and Upsell Opportunities with Clients: Continuously analyze client needs, identifying opportunities to offer additional services (upsell) or complementary products (cross-sell). • Keeping Files Updated in SharePoint: Ensure client-related documentation and files are stored and kept up to date in SharePoint. • Organizing Internal Team Activities and Processes in the Management System: Keep internal team activities and processes organized in the management system, ensuring visibility and effective collaboration. • Participating in Meetings (Setup, Kickoff, Biweekly, and Area Meetings): Actively participate in various meetings, including setups, kickoffs, biweekly meetings, and area-specific meetings, ensuring alignment between teams. • Conducting Squad Performance Review Meetings with HR: Participate in squad performance review meetings together with HR, ensuring a comprehensive and objective evaluation. • Conducting Squad Feedback Meetings with Support from HR: Conduct squad feedback meetings, in collaboration with HR, to promote professional development and team improvement. • Conducting and Leading Client Project Phase Meetings: Lead strategic meetings during the different phases of a client's project, ensuring understanding of goals and necessary actions. • Suggesting Process Improvements for OUTMarketing: Contribute suggestions to improve OUTMarketing's processes, aiming to enhance operational efficiency and service quality. • Conducting Daily Stand-ups: Lead daily stand-up meetings to review activities, update the team on recent developments, and align priorities for the day. • Preparing Productivity Reports (Weekly, Monthly, and Quarterly): Prepare detailed productivity reports on a weekly, monthly, and quarterly basis, highlighting achievements, challenges, and areas for improvement. • Monitoring Activity Goals and OKRs: Closely monitor progress against established activity goals and OKRs (Objectives and Key Results), adjusting strategies as needed to meet objectives. • Using 3CX for Customer Support: Use the 3CX platform to handle customer support efficiently and provide exceptional assistance, ensuring effective communication. • Checking the Company's WhatsApp (Tallos): Regularly check messages received on the company's WhatsApp (Tallos), respond to inquiries, provide information, and maintain an open channel of communication with clients.

🎯 Requirements

• Bachelor's degree in Marketing or related fields. • Knowledge of agile methodologies. • HubSpot Marketing certification. • RD Station - Marketing for Agencies certification. • Google Ads and Google Analytics certification. • RD Station Inbound Marketing certification. • RD Station CRM certification. • WhatsApp Conversations - RD Tallos certification. • Practical knowledge of CRM (Customer Relationship Management) tools. • Intermediate knowledge of marketing automation tools (RD, HubSpot). • Intermediate knowledge of Google tools (Analytics, Data Studio, Ads). • Intermediate knowledge of Inbound Marketing (funnels, flows, conversion strategies, email marketing). • Experience with project management tools (Asana, Ekyte, Trello, Studio, Jira). • Experience with CRM.

🏖️ Benefits

• Home-office allowance • Meal allowance