Regional Manager, Customer Success

Job not on LinkedIn

🕒 March 25

🌐 Brazil, United States – Remote

🇧🇷 Brazil – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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OutSystems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

OutSystems is a software company that provides a low-code application development platform. It allows organizations to develop, deploy, and manage enterprise-grade applications with minimal coding effort. By simplifying the process of application development, OutSystems helps businesses accelerate their digital transformation and improve productivity.

📋 Description

• Lead and develop a team of Customer Success Managers supporting a portfolio of high-touch, enterprise customers across LATAM. • Partner with Sales Regional Vice Presidents (RVPs) to define and execute regional strategy, aligning customer success goals with revenue and growth targets. • Establish clear objectives, success metrics, and execution plans to drive consistent team performance. • Ensure alignment of goals across the team, keeping the customer journey at the center of all decisions. • Identify opportunities to improve, scale, and optimize the customer experience across the region. • Collaborate cross-functionally to proactively mitigate customer risk and remove blockers at scale. • Influence stakeholders and drive alignment in complex or sensitive situations while maintaining strong relationships. • Leverage data and analytics to inform strategic decisions and improve business outcomes. • Own monthly business reviews with CS leadership, providing insights into performance, risks, and opportunities. • Allocate accounts and resources effectively to ensure balanced coverage and maximize impact. • Recruit, mentor, and develop talent - fostering a culture of accountability, growth, and high performance. • Coach leaders and CSMs on best practices including executive engagement, value realization, and customer lifecycle management.

🎯 Requirements

• 12+ years of experience in customer-facing roles within SaaS or enterprise technology environments. • Proven experience leading and scaling high-performing Customer Success teams. • Strong people leadership skills, with a track record of coaching and developing talent at multiple levels. • Demonstrated ability to partner effectively with Sales leadership to manage and grow a region or territory. • Experience working with large enterprise customers in a SaaS/PaaS model. • Strong business acumen with a data-driven approach to decision-making and forecasting. • Excellent communication and executive presence, both written and verbal. • Ability to influence cross-functional stakeholders and drive alignment across teams. • Experience with customer adoption, digital transformation, and change management initiatives. • Highly organized, adaptable, and resourceful in a fast-paced environment. • Intellectual curiosity and a continuous improvement mindset. • Comfortable working across geographies and cultures. • A sense of humor and a collaborative spirit.

🏖️ Benefits

• Real growth opportunities. • A global collective of world-class talent. • Working in a diverse and inclusive culture.