Senior Customer Success Manager

🕒 April 22

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ODILO

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

🤝 B2B

☁️ SaaS

Education • B2B • SaaS

ODILO is a mission-driven company focused on empowering individuals to become the best versions of themselves through Unlimited Learning. It provides organizations with the ability to offer customized and efficient learning solutions, thereby raising educational standards and providing value in the EdTech industry. Committed to diversity and inclusion, ODILO fosters a multicultural work environment and encourages continuous personal and professional development through access to a vast ecosystem of learning resources. The company emphasizes a results-driven approach, accountability, and fast-moving adaptation to meet stakeholder needs.

📋 Description

• Creating and encouraging relationships of trust with our BR clients, working in retention, renewal of agreements, and potential expansions of the same. • Scheduling meetings with clients to present results/metrics, conclusions, and following plans/steps... • Ensuring that clients continuously take full advantage of their services to guarantee growth and customer satisfaction. • Developing critical relationships so that all Odilo's activities are directly aligned with the client's business strategy. • Collaborate in the definition of customer strategy, supporting the identification of short term objectives and long term opportunities. • Identify and manage potential project risks and dependencies. • Deeply understand the functionalities and services offered by ODILO, in order to design an execution strategy that optimizes the value perceived by the customer. • Developing and implementing personalized programs/plans which provide continued value to the client, guarantee renewals, and promote the account's long-term growth. • Managing client meetings to promote existing relationships while also discovering new opportunities.

🎯 Requirements

• Has at least 10 years of experience in project management, customer success, Tech startups dealing with B2B clients • Based in Rio de Janeiro or São Paulo • Full remote • Can easily understand client needs and identify opportunities. • Is skilled in building and maintaining solid client relationships and generating growth strategies. • Has excellent verbal and written communication skills, excellent organization, project management, and time management. • Is fluent in English and Spanish • Is used to working with CRM tools and KPIS. • Works well independently, feeling comfortable with tight deadlines.

🏖️ Benefits

• Be part of an international, creative and ambitious environment , where every person has a real impact and actively contributes to the company’s growth. • Unlimited learning with ODILOFY , our own learning platform with over 3 million pieces of content in all formats (books, audiobooks, videos, courses, movies and learning experiences). • Full remote work. • Your birthday is off , so you can celebrate it your way. • Competitive salary + commissions , aligned with your experience, background and role. • Continuous professional growth , with real internal development opportunities and ongoing learning. • Team, culture and wellness events , including sports activities, to connect, collaborate and celebrate achievements together.