Customer Experience Data Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smartaira

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1972

📡 Telecommunications

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

Smartaira is a telecommunications company that provides fiber-based high-speed internet, managed Wi-Fi, satellite and streaming TV (DIRECTV), and VoIP digital voice services tailored for multifamily communities and property owners. It offers instant activation (InstantON), resident portals, public and private Wi‑Fi, Plume mesh integrations, 24/7 live technical support, and both retail and bulk/bundled plans for residents and property managers. Smartaira emphasizes fast symmetrical Multi‑Gig speeds, unlimited data options, and on-site support and integrations for property management systems.

📋 Description

• Analyze business processes to identify opportunities to improve efficiency and customer experience • Assess agent productivity metrics, including manpower planning and first-call resolution rates • Conduct financial modeling, including property-level performance reviews and detailed cost analysis • Build automated dashboards and custom reports to track KPIs and operational performance • Translate complex data into clear, actionable insights for leadership and stakeholders • Partner with cross-functional teams and external resources to ensure timely execution of initiatives • Coordinate timelines, monitor deliverables, and maintain stakeholder communication • Present recommendations in a format that informs decisions at the executive level

🎯 Requirements

• Bachelor’s degree in Business, Analytics, Finance, Industrial Engineering, or a related field • Strong analytical and problem-solving skills with the ability to connect data to business outcomes • Proficiency in Excel, SQL, or other data analysis tools • Experience with data visualization and reporting • Excellent communication skills, able to present insights to technical and non-technical audiences • Ability to manage multiple priorities and collaborate effectively across teams • Preferred: Experience in customer experience analytics, contact center operations, or process improvement • Preferred: Familiarity with BI platforms such as Power BI, Tableau, or Looker • Preferred: Exposure to platforms such as Freshdesk, Crexendo, or HEX • Preferred: Knowledge of project management methods and collaboration tools

🏖️ Benefits

• Opportunity to influence customer outcomes and business results • Opportunity to apply analytics to real-world customer experience challenges • Opportunity to influence leadership-level decision-making • Opportunity to grow into broader CX or analytics leadership roles