Forward Deployed Engineer

🕒 April 1

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smartcat

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • SaaS • Translation Services

Smartcat is an innovative AI-powered platform specializing in translation and localization solutions for businesses seeking to communicate globally. The platform offers an array of services including AI translation, AI content generation, and seamless translation management workflows that combine both AI and human inputs. Its marketplace connects users to a vast network of over 500,000 linguists, providing flexibility and scalability in handling diverse linguistic needs. Trusted by entities such as the Fortune 1000, Smartcat significantly reduces translation costs and time while maintaining high-quality outputs. The platform's integration with multiple tools and its user-friendly interface support a wide range of content types, from documents to eCommerce sites, making multilingual communication efficient and accessible.

📋 Description

• Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization• Build AI-powered workflows that improve multilingual content quality, speed, and efficiency• Own integrations and automation that embed Smartcat into enterprise systems• Partner cross-functionally to drive adoption, expansion, and long-term success• Serve as the technical lead for customer deployments from discovery through go-live• Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards• Drive post-sale support, enablement, and adoption initiatives• Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes• Identify recurring customer needs and workflow gaps to influence roadmap priorities• Communicate clearly with both technical and executive stakeholders

🎯 Requirements

• BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers• Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations• Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs• Excellent communication skills with experience presenting to both technical and executive audiences• Strong negotiation, influencing, and client relationship management skills• Proven ability to deliver post-sale support, training, and adoption initiatives• Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach• Willingness to travel up to 40%

🏖️ Benefits

• Fully remote team• Be part of an AI Native Organization• Innovating a $100 Billion industry• Join the rocketship to scale-up 10x and beyond together• Smartcat Culture: Where Diversity Meets High Performance