Patient Account Liaison

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $22 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Electromed, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Electromed, Inc. is a company dedicated to improving the quality of life for individuals with chronic lung conditions. Their main product, the SmartVest Airway Clearance System, uses high frequency chest wall oscillation (HFCWO) therapy to provide relief from symptoms such as chronic cough and shortness of breath associated with diseases like bronchiectasis and COPD. With over 30 years of experience in product development and customer support, Electromed focuses on effective airway clearance solutions that offer proven health outcomes and increased patient satisfaction.

📋 Description

• Review and process new referrals from patient intake through shipping and insurance approval • Serve as the primary contact for patients, clinics, and Clinical Area Managers within the designated territory • Maintain patient flow and relationships with physicians and their staff • Discuss treatment options and provide nurse and patient education • Act as the main point of contact between physicians, patients, and Clinical Area Managers • Review referrals and intake information for documentation, medical necessity, insurance, demographics, and clinical history • Collect and organize medical records and maintain electronic charts, care plans, treatment records, and billing data • Perform benefit verification and submit insurance authorization requests • Develop payer knowledge related to diagnosis, coverage guidelines, and medical criteria • Develop relationships with patients and providers through exceptional service and follow-up care • Educate patients on SmartVest therapeutic benefits and promote prescribed adherence • Discuss therapy and treatment costs and collect and update patient information and insurance forms • Assist teams, payers, and patients with payer methodologies and order-related issues • Use web portals and authorization partners to obtain insurance authorization • Provide order status updates to patients, clinics, and sales representatives • Initiate and arrange product shipments, including device and garment selection • Identify customer needs, determine appropriate action, and ensure positive resolution • Work with referring physician offices and internal teams to provide timely patient service • Verify referral and patient data accuracy • Ensure required documentation and data are received promptly

🎯 Requirements

• High School diploma or GED required; degree preferred • Extensive customer service experience with phone contact, preferably in a call center environment • Substantial experience working directly with providers in healthcare or DME setting • Strong and solid experience working with insurance companies in benefits and coverage and authorizations • Previous experience in medical device or other healthcare environments required • Proficiency working with Microsoft Office suite • Knowledge of medical terminology • Familiarity with medical documentation • Knowledge of Protected Patient Info and HIPAA laws • Proven and recurring success working directly with sales teams preferred • Experience with DME billing preferred • Experience with Medicare Part B coverage • Experience with national payers • Knowledge of insurance requirements and ability to determine medical justification for proper reimbursement • Strong knowledge of medical insurance benefits and authorization processes • Must be legally authorized to work in the United States for any employer • Must not require current or future sponsorship to work in the United States

🏖️ Benefits

• 6 weeks’ time off annually • Employee bonus plan • Flexible hybrid/remote work options • Full pay maternity, paternity, parental, and short-term disability leaves • Employee driven recognition program • Access to hundreds of training opportunities • Company paid educational assistance • Well-being on demand • Perks at Work • Competitive health and welfare plans • HSA company contribution • 401(k) company match • Great culture and people

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