Operations Associate – Payments

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $30 - $40 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Snorkel AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Snorkel AI is an innovative platform that specializes in providing expert-level training and evaluation data tailored for machine learning models. Their service, known as Expert Data-as-a-Service, enables organizations to create high-quality datasets for AI applications, significantly accelerating model delivery and enhancing accuracy. Founded from research at Stanford, Snorkel partners with leading AI companies to push the boundaries of AI capabilities across various sectors, including finance and healthcare.

📋 Description

• Own the day-to-day queue of payment support tickets • Serve as the primary contact for expert-facing communications on pay issues, discrepancies, and disputes • Investigate ticket issues by auditing contributor data and complex payment systems with dynamic bonus structures • Flag errors and inconsistencies • Resolve contributor pay disputes through clear, professional communication • Escalate complex or sensitive issues as needed • Build and maintain SQL queries, scripts, automations, and payment audit dashboards • Speed up ticket investigation and reduce manual, repetitive work • Collaborate with Delivery, Operations, Finance, and Engineering • Troubleshoot discrepancies and streamline payment workflows • Maintain payment compliance and data traceability for operations, audit, and accounting purposes

🎯 Requirements

• 2-3 years of experience in a customer support, payments, payroll, or finance operations role • Exposure to 1099 gig contractor compliance or payment strategy design • Familiarity with compensation cycles, payment schedules, or contractor/contributor invoicing • Customer support experience owning end-user or customer-facing communications, including sensitive or disputed payment conversations • Technical proficiency in SQL, Google Sheets, scripting/automation, and building reports or visualizations • Experience with workflow automation tools such as Airtable or Zapier • Experience with reporting/dashboard tools such as Looker, Tableau, or Omni • Ability to manage a high-volume ticket queue independently and prioritize concurrent requests with high attention to detail • Clear written and verbal communication skills • Bachelor's degree in Finance, Accounting, Business, Engineering, or a related field, or equivalent relevant work experience • Preferred: Understanding of Generative AI data workflows • Preferred: Experience in or adjacent to data operations, expert networks, or human-in-the-loop systems

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • Meaningful opportunities to shape priorities and initiatives • Opportunities to influence strategic decisions • Opportunities to deepen technical expertise • Leadership opportunities • Opportunities to learn new skills across multiple functions • Career growth, learning, and shared success environment • Reasonable accommodation for individuals with disabilities