Lifecycle Marketing Manager – Members

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎡 Marketing

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Snout

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

💳 Fintech

☁️ SaaS

🔥 Funding within the last year

💰 Venture Round on 2026-03

Healthcare • Fintech • SaaS

Snout is a veterinary-focused subscription platform that helps clinics offer monthly wellness plans so pet owners can afford recommended care. It provides the infrastructure to create customized plans, enroll pet owners with no credit checks, collect monthly payments, and pay clinics up front as services are performed — reducing billing, write-offs, and payment risk. Snout positions itself as both a clinic-facing service (with customer success managers, marketing materials, and training) and a pet-owner product that increases visit frequency and preventive care access; the company recently raised a Series A to expand nationally.

📋 Description

• Build the welcome series, member education and onboarding workflows, including first-visit and benefit-use reminders • Build and manage always-on journeys that close education gaps found in CX support requests and cancellation reasons, including re-engaging members who have not used their benefits • Partner with CX to capture and categorize cancellation reasons consistently • Write member-facing copy and create on-brand assets for email, SMS, landing pages, newsletters, in-app messages, FAQs and renewal communications • Own the content calendar, personalizing by member behavior, pet needs and lifecycle stage, with seasonal campaigns • Build, launch and grow a formal member referral program, member perks, partner offers and community moments • Test messaging, timing and channels and report on results • Work closely with CX, Product and other Marketing team members • Own the member lifecycle from onboarding through renewal, with retention as the primary objective

🎯 Requirements

• 4+ years experience in lifecycle marketing or subscription/membership-based marketing • Experience building programs across more than one lifecycle stage (ex. onboarding, engagement, renewal) • Strong copywriting, with a portfolio of customer-facing emails and campaigns you wrote yourself, and the ability to wireframe or create your own emails, landing pages and assets • Hands-on journey building in an email or marketing automation platform, including segmentation, personalization and A/B testing • Experience using member data to improve benefit usage, retention, referrals or payment health • A builder mindset, with a track record of taking work from an initial idea through launch • Pet, veterinary or healthcare industry background • Experience developing referral, loyalty, member perks or community programs • Experience turning CX feedback and cancellation reasons into education and engagement campaigns • Familiarity with Marketo, Customer.io or similar platforms (including SMS or in-app messaging), design tools like Canva or Figma, and AI tools for ideation and execution • Must be based in the U.S. • Flexibility to travel quarterly • Live near an airport

🏖️ Benefits

• Fast growing, venture capital backed technology company focused on improving access to veterinary care • Ability to have a meaningful impact from Day 1, where your voice and opinion matters • Unlimited potential to grow in your career, learn and expand your skillsets • Collaborative, flexible, and friendly culture • Day 1 medical/dental/vision benefits • Flexible time off + 11 Snout calendar holidays • Paid parental leave

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