Director of Global Support Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $282.5k - $423.8k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

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Logo of Snowflake

Snowflake

5001 - 10000 employees

Founded 2012

☁️ SaaS

Cloud Computing • Data Analytics • SaaS

Snowflake is a cloud-based data-warehousing company that provides a platform for data storage, processing, and analytics. It allows businesses to store data in a centralized location and perform complex queries and analytics on that data efficiently. Snowflake is designed to handle a wide range of data workloads and can scale dynamically to meet the needs of growing businesses.

📋 Description

• Lead a global team united by a mission to improve customer experience through operational excellence • Transform global support infrastructure into an AI-accelerated, outcome-based engine • Balance reliability of support engine with automated, predictive systems • Empower managers to take on more responsibility • Work cross-functionally with Support, Sales, Product, and Engineering to address inefficiencies

🎯 Requirements

• 10+ years in Support/Operations • Technical support background with proven experience in support excellence • Transformational fluency • Ability to influence organizational-level strategy while collaborating across boundaries • Experience in developing hiring strategies and motivating high-performing teams

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