Middle L1 Technical Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GR8 Tech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🎮 Gaming

☁️ SaaS

Gaming • SaaS

GR8 Tech is a leading provider of B2B iGaming solutions. It specializes in offering customizable software platforms for online gambling businesses, focusing on enhancing player experience and operational efficiency. GR8 Tech's comprehensive offerings include a full-featured sportsbook, online casino solutions, CRM systems tailored for iGaming, and secure payment gateways. The company emphasizes technology innovation and infrastructure to support emerging markets and multi-currency and multi-language operations, ensuring global reach. GR8 Tech is committed to security and has obtained several certifications to meet industry standards. With solutions ranging from platform customization to comprehensive risk management, GR8 Tech is poised to empower iGaming businesses for success.

📋 Description

• Provide first-line technical support for clients • Reproduce, analyze, and resolve technical issues or escalate when necessary • Create and manage incident tickets while ensuring SLA compliance • Work with DevOps, QA, and Product teams to resolve problems • Act as the first line of technical defense for clients through clear, professional communication • Monitor product stability and notify relevant teams during urgent incidents • Escalate unresolved or blocked issues according to internal procedures

🎯 Requirements

• 1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry • English B2+ and fluency in Russian or Ukrainian • Full readiness to work in a shift-based schedule, including regular night shifts • Hands-on experience with browser DevTools, including inspecting elements, checking network tabs, and reproducing bugs • Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana • Proficiency with Jira and Confluence for ticket tracking and documentation • Familiarity with ITIL processes • Ability to handle a high volume of diverse incoming tickets and switch contexts quickly

🏖️ Benefits

• Benefits Cafeteria with annual budget allocated to sports, medical, mental health, home office, and languages • Paid maternity/paternity leave • Monthly childcare allowance • 20+ vacation days • Unlimited sick leave • Emergency time off • Remote-first work arrangement • Tech support • Coworking compensation • Online, offline, and offsite team events • Internal courses and growth programs