Operations Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GR8 Tech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🎮 Gaming

☁️ SaaS

Gaming • SaaS

GR8 Tech is a leading provider of B2B iGaming solutions. It specializes in offering customizable software platforms for online gambling businesses, focusing on enhancing player experience and operational efficiency. GR8 Tech's comprehensive offerings include a full-featured sportsbook, online casino solutions, CRM systems tailored for iGaming, and secure payment gateways. The company emphasizes technology innovation and infrastructure to support emerging markets and multi-currency and multi-language operations, ensuring global reach. GR8 Tech is committed to security and has obtained several certifications to meet industry standards. With solutions ranging from platform customization to comprehensive risk management, GR8 Tech is poised to empower iGaming businesses for success.

📋 Description

• Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients • Act as the primary escalation point for operational issues, driving rapid resolution and post-incident communications • Build trust with key client stakeholders to ensure long-term retention and account health • Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams to satisfy client requests • Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports • Document operational processes, track product feature requests, and maintain status visibility for all stakeholders • Identify friction in the client lifecycle and propose automation or workflow improvements • Introduce platform features, upgrades, and product capabilities to clients while gathering structured product feedback • Manage contract renewals, track compliance requirements, and ensure delivery against agreed contractual terms

🎯 Requirements

• 2-3 years in account management or project delivery, with at least 1 year directly in iGaming • Advanced English • Fluency in Ukrainian or Russian • Hands-on experience with Jira, Confluence, Miro, and SDLC workflows • Fundamental understanding of web services, APIs, and technical integrations • Exposure to entry-level commercial discussions or contract renewal negotiations • Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools • Strong communication skills to navigate escalations calmly and align cross-functional teams • Ability to manage operational priorities independently with minimal supervision

🏖️ Benefits

• Benefits Cafeteria — annual budget you allocate to Sports, Medical, Mental health, Home office, and Languages • Paid maternity/paternity leave + monthly childcare allowance • 20+ vacation days • Unlimited sick leave • Emergency time off • Remote-first work arrangement • Tech support • Coworking compensation • Team events (online/offline/offsite) • Learning culture with internal courses + growth programs