Customer Success Manager

🕒 September 16

🌐 United Kingdom, Denmark – Remote

🇬🇧 United Kingdom – Remote 🇩🇰 Denmark – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOCKET

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

📡 Telecommunications

Telecommunications

SOCKET is a telecommunications company offering internet, phone, and television services to both residential and business customers. For residential customers, SOCKET provides straightforward service bundles with flat-rate pricing and local support, ensuring simplicity and ease with a single bill covering all services. For businesses, SOCKET offers a range of solutions from basic internet and phone services to advanced offerings like Hosted PBX and Dedicated Services, tailor-fit to meet different size and budget requirements. With a focus on transparent billing and no hidden fees, SOCKET distinguishes itself by providing reliable telecommunications solutions that cater to a diverse clientele.

📋 Description

• Build relationships with Security teams as a key partner in post-sales efforts • Establish feedback loops to help guide product development • Design solutions that ensure long-term customer growth • Meet and exceed revenue targets by working closely with SMB customers’ Security teams • Manage existing customer relationships to drive renewals and upsell opportunities • Create an unparalleled customer experience throughout the customer lifecycle • Collaborate with Go-to-Market, Engineering, and Professional Services teams to increase customer adoption • Run Quarterly Health Checks, renewals, and manage the overall health of existing customers

🎯 Requirements

• 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions • Experience selling in the cybersecurity (or related) industry • Proven track record of meeting or exceeding renewal and upsell quotas • Understanding of how to drive success in an early stage, fast-paced environment and take ownership • Collaborative mindset and ability to build meaningful relationships throughout the sales process • Strong written and verbal communication, including communication with C-Suite stakeholders • Aptitude to take on new projects outside the normal day-to-day scope as needed • Willingness to travel for customer and company meetings as needed

🏖️ Benefits

• Market competitive salary bands • Meaningful equity program • Comprehensive health benefits for you and your family (99% coverage) • Flexible time-off, holidays, and winter shutdown to rest & recharge • Paid parental leave • Remote-first work arrangement • Quarterly team off-sites