Manager, Technical Accounts – Commercial

Job not on LinkedIn

🔥 57 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SOCKET

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

📡 Telecommunications

Telecommunications

SOCKET is a telecommunications company offering internet, phone, and television services to both residential and business customers. For residential customers, SOCKET provides straightforward service bundles with flat-rate pricing and local support, ensuring simplicity and ease with a single bill covering all services. For businesses, SOCKET offers a range of solutions from basic internet and phone services to advanced offerings like Hosted PBX and Dedicated Services, tailor-fit to meet different size and budget requirements. With a focus on transparent billing and no hidden fees, SOCKET distinguishes itself by providing reliable telecommunications solutions that cater to a diverse clientele.

📋 Description

• Lead, coach, and grow a team of Commercial Technical Account Managers • Hire ahead of need as the company scales • Own adoption, customer health, and gross retention outcomes across the customer base • Partner with Account Executives who own commercial renewals • Mature and operationalize segmentation, health scoring, and lifecycle playbooks • Improve QBRs using meaningful data and customer insights • Serve as the senior escalation point for at-risk accounts • Run account deep dives, create save plans, and execute them through resolution • Set and maintain performance and career-growth standards • Improve team efficiency through automation, playbooks, and one-to-many programs • Feed technical field intelligence to Product and Engineering • Report retention, adoption, and team health metrics to leadership

🎯 Requirements

• 4+ years directly managing post-sales teams (TAM, Solutions Engineering, or related) • 6+ years total in pre- or post-sales roles (TAM, Solutions, or Services) in B2B SaaS • Experience owning GRR, NRR, or adoption targets • Background in security, developer tools, or an adjacent technical product • Knowledge of the SDLC and how developers and security teams operate • Experience owning escalations on at-risk commercial accounts • Experience building, operationalizing, or improving post-sales systems, including segmentation, playbooks, health scoring, and QBR frameworks • Willingness to work as an individual contributor when needed • Executive presence with CISOs, VPs of Engineering, and company leadership • Willingness to travel for customer and company meetings as needed • Preferred: experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems • Preferred: experience scaling a post-sales function at a high-growth startup • Preferred: experience managing TAM charters • Preferred: hands-on experience with Vitally or similar CS platforms and scaled/digital-touch programs • Experience with Slack, GitHub, Zendesk, Vitally, HubSpot, and Grafana

🏖️ Benefits

• Market competitive salary bands • Meaningful equity program • Comprehensive health benefits for you and your family (99% coverage) • Flexible time-off, holidays, and winter shutdown to rest & recharge • Paid parental leave • Remote-first work arrangement • Quarterly team off-sites