Salesforce Administrator

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Softgic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🔒 Cybersecurity

🤖 Artificial Intelligence

Cloud • Cybersecurity • Artificial Intelligence

Softgic is a technology company focused on driving digital and cognitive transformation for its clients. With over 12 years of experience, Softgic provides innovative and tailored solutions across various areas, including software development, cloud data security, the metaverse, and automation. Their approach combines design, coding, and implementation to enhance business processes and ensure security and efficiency in technological infrastructure.

📋 Description

• Administer, configure, and maintain Salesforce Sales Cloud, Service Cloud, Knowledge, and Experience Cloud (Communities). • Provide daily end-user support, troubleshoot system issues, and deliver user training to maximize platform adoption. • Gather and analyze business requirements, translating them into effective Salesforce solutions. • Configure, automate, and optimize business processes using Salesforce Flow. • Manage and enhance Salesforce CPQ, including products, quotes, contracts, orders, pricing rules, and related configurations. • Develop and maintain reports, dashboards, and KPIs to support business decision-making. • Ensure data quality through data imports, cleansing, deduplication, and ongoing maintenance. • Document system configurations, customizations, and business processes. • Collaborate with cross-functional teams to implement system enhancements and integrations with third-party applications. • Stay current with Salesforce best practices, new features, and platform enhancements to drive continuous improvement.

🎯 Requirements

• 2+ years of hands-on experience administering Salesforce. • At least 1 year of full-time experience working with Salesforce CPQ. • Proven experience administering: • Salesforce Sales Cloud • Salesforce Service Cloud • Salesforce Experience Cloud (Communities) • Experience configuring and optimizing automations using Salesforce Flow. • Working knowledge of applications such as DocuSign and Conga. • Experience gathering business requirements and performing functional analysis. • Strong experience creating and managing Salesforce reports, dashboards, and data visualizations. • Experience delivering end-user training and providing ongoing Salesforce support. • Solid understanding of data management, data cleansing, and data integrity best practices. • Excellent analytical, troubleshooting, and problem-solving skills. • Proficiency with Microsoft Teams and Microsoft Excel. • Advanced English proficiency (required).

🏖️ Benefits

• Remote Job