Customer Product Experience, Success and Strategy Manager

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $107.5k - $157.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Solenis

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Solenis is a leading provider of specialty chemical solutions and services aimed at improving industrial operations and sustainability practices. The company serves various markets, including food & beverage processing, agriculture, pulp & paper, and oil & gas. Solenis is known for its innovative chemistries, advanced monitoring and control systems, and expert support, which enhance operational efficiencies and sustainability for its clients. With a focus on water treatment and process improvements, Solenis helps industries reduce costs, improve productivity, and attain environmental goals through bespoke solutions and consulting services.

📋 Description

• Partner closely with the Product Strategy team throughout the BRD lifecycle and participate in problem definition, opportunity shaping, and BRD reviews. • Own the end‑to‑end customer experience across the full product lifecycle, from concept through launch, adoption, and ongoing use for all IoT and AI products. • Act as the single point of accountability for customer experience outcomes, even though execution is distributed across multiple teams. • Serve as the primary interface to teams responsible for UI/UX delivery, Design systems, and Interaction and experience design. • Translate BRD‑defined customer needs and experience goals into clear guidance for experience delivery teams. • Co-create and ensure delivery mechanisms are in place for experience‑focused success metrics. • Partner with analytics, product, and customer success teams to monitor experience performance. • Translate strategic experience intent into execution‑ready experience guidance. • Participate in milestone, design, and release readiness reviews through a customer experience lens. • Ensure that external launch and customer success teams have completed all required customer‑facing readiness activities prior to launch. • Communicate how customer experience goals are being delivered and provide leadership with visibility into experience health and adoption trends, customer feedback and insights, and risks to experience or value realization.

🎯 Requirements

• 7-10 years of experience in product management, customer experience, marketing, or digital solution delivery. • Experience working directly with customers and internal stakeholders understanding needs and facilitating communication. • Proven ability to influence across product, design, engineering, and customer‑facing teams without direct authority. • Bachelor’s degree in Science, Technology, or a related field. • Advanced degree in Business, Strategic Communications, Product Design, or relevant certifications required. • Strong customer‑centric mindset with experience owning outcome‑based success. • Ability to translate strategy into experience expectations.

🏖️ Benefits

• Competitive health + wellness benefit plan • Continuous professional development with many opportunities for growth! • Recharge with 15 days of paid time off • Competitive Salary and Bonuses • 401k Plan • Ability to work remotely