Senior Program Operations Coordinator

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Solutions for Information Design, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🎯 Recruiter

📚 Education

🏛️ Government

Recruitment • Education • Government

Solutions for Information Design, Inc. is a company dedicated to strengthening the workforce by expanding pathways and increasing recognition of skills and abilities. The company develops cutting-edge solutions to meet the evolving needs of a changing talent marketplace, with particular focus on military service members, veterans, and their families. Their expertise includes research, reporting, implementation, application and software development, management consulting, and counseling support services. SOLID is committed to creating solutions and tools to help service members and veterans transition to civilian employment while promoting equity in hiring practices. They have been recognized for their dedication to veteran hiring and professional development, including receiving the Department of Labor’s HIRE Vets Platinum Medallion and becoming a Virginia Values Veterans Certified Company.

📋 Description

• The Program Operations Coordinator serves as a key member of the Program Support Office (PSO), supporting the execution, administration, reporting, and compliance activities associated with SOLID's project and contract portfolio. • This role combines project coordination, project controls, contract administration support, organizational compliance monitoring, and process improvement to ensure successful project delivery and operational excellence. • Support the execution of multiple software development, engineering, research, and professional services projects to ensure adherence to budget, schedule, scope, and contractual requirements. • Develop, maintain, and update project schedules, work breakdown structures (WBS), project plans, risk registers, action item logs, and status reports. • Coordinate project activities across cross-functional teams, resource managers, subcontractors, and external stakeholders. • Support project startup and onboarding activities, including kickoff coordination, roles and responsibilities documentation, project repository setup, and project tracking system initialization. • Organize, facilitate, and document project meetings, including status reviews, planning sessions, and customer meetings. • Support customer communications, action item tracking, and meeting follow-up activities to ensure timely resolution of project and contract-related matters. • Monitor project milestones, performance metrics, deliverables, and contractual obligations.

🎯 Requirements

• Project Management Professional (PMP) certification preferred. • Minimum of five (5) years of experience supporting project management, program operations, project controls, contract administration, or PMO functions. • Strong understanding of government contracting terminology and concepts, including CLINs, labor categories, task orders, funding tracking, travel costs, and Other Direct Costs (ODCs). • Demonstrated experience supporting project controls, resource tracking, financial monitoring, and performance reporting. • Demonstrated ability to identify issues proactively, recommend solutions, and independently drive actions to completion. • Advanced proficiency Microsoft 365 tools, including SharePoint, SharePoint Lists, Power Automate workflows, Excel, Teams, and PowerPoint. • Experience developing and maintaining dashboards, trackers, workflows, and process documentation. • Strong organizational skills with exceptional attention to detail and follow-through. • Self-starter with the ability to independently prioritize work and manage multiple competing priorities. • Excellent written and verbal communication skills. • Ability to compile, analyze, and present project and operational data to leadership and customers. • Strong analytical and problem-solving skills. • Demonstrated ability to work effectively with all levels of staff, management, customers, and subcontractors. • Experience supporting compliance, auditing, quality management, or process improvement initiatives preferred. • Familiarity with Agile project management methodologies and project management tools. • Ability to maintain sensitive and confidential information with discretion.