Account Manager

Job not on LinkedIn

🔥 41 minutes ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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SOLO LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🤝 B2B

📣 Marketing

💰 $30M Series A on 2022-05

SaaS • B2B • Marketing

SOLO LLC is a company that operates a web presence (gosolo. io) which makes extensive use of cookies, analytics, marketing and meeting tools (Cloudflare, CrazyEgg, Google Analytics, HubSpot, LinkedIn, Vimeo, WebinarNinja, Calendly, CallRail, Storylane). The site's tooling and integrations indicate SOLO offers an online digital service or platform that relies on marketing, lead capture, demos/webinars and customer meetings — consistent with a B2B software/SaaS offering focused on online customer acquisition and engagement. No explicit products, funding, or headcount are provided in the supplied material.

📋 Description

• Own the renewal process and drive timely, successful renewals for assigned accounts • Identify, pursue, and close expansion opportunities • Build and maintain deep relationships with executive and operational stakeholders • Conduct strategic business reviews quarterly to align on performance and uncover upsell opportunities • Develop and execute account growth strategies tailored to each customer’s goals and business model • Provide input into pricing, packaging, and positioning to support account expansion • Collaborate cross-functionally with Product, Sales, Support, and Implementation to deliver seamless customer experiences • Maintain up-to-date CRM records, account health indicators, and forecast renewal and expansion revenue • Escalate customer challenges appropriately and work toward proactive resolutions • Represent the customer’s voice to internal teams and influence roadmap development • Drive product adoption through onboarding, training, and ongoing enablement to shorten time to value and ensure measurable results • Use AI tools, including Claude Cowork, for account research, business review preparation, renewal forecasting, and customer communications • Share effective AI practices with the broader team

🎯 Requirements

• 4+ years of enterprise account management, customer success, or consultative sales experience • Experience in home services or home improvement; background working with solar, roofing, and/or HVAC contractors strongly preferred • Proven track record of managing complex renewals and growing large customer accounts • Strong executive communication and strategic influence skills • Ability to identify and close commercial opportunities (upsell, cross-sell) • Experience with SaaS or subscription software solutions where customer success depends on adoption, training, and enablement, with a track record of shortening time to value and helping customers get lasting value from the product • Skilled in forecasting, negotiation, and account planning • Hands-on experience using AI tools (e.g., Claude, ChatGPT, Copilot) to improve productivity and customer outcomes; experience with Claude Cowork is a plus • Genuine curiosity about AI and a drive to experiment, learn, and identify new ways AI can streamline workflows and improve how we serve customers • Comfortable traveling to client sites as needed

🏖️ Benefits

• Full, comprehensive insurance package • 401K with a 4% company match • Available Time Off (ATO), with manager approval • Opportunity for growth - we promote from within!

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