Service Delivery Specialist

🕒 June 15

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $107.6k - $147.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solventum

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.

📋 Description

• Align and partner with Solventum Sales Teams and clients to ensure consistent communication, effective coordination, and system stability across products and services • Manage response and relationship management for assigned health systems from post-implementation through client support and lifecycle • Maintain regular communication with client technical teams at Management/Director level • Coordinate with Health Information Systems departments to prioritize client issues, drive resolutions, manage escalations, and provide rapid responses • Serve as the operational point of contact for clients, maintaining system stability, surfacing new functionality, and identifying new opportunities • Help clients leverage analytics and reporting tools to determine system adoption and realized value from Solventum solutions • Drive customer participation in KLAS and target NPS and CSAT scores exceeding the prescribed healthcare software vendor average • Comply with corporate policies, procedures, and security standards

🎯 Requirements

• Bachelor’s degree or higher from an accredited university, completed and verified before start, and seven (7) years of healthcare software and/or healthcare operations experience OR High School Diploma/GED and eleven (11) years of such experience • Three (3) years of account/project management experience • Three (3) years of direct client relationship management experience, including executive level • Two (2) years of experience with ServiceNow • Two (2) years of experience in data and analytics reporting • Exceptional client relationship skills and ability to manage difficult situations diplomatically • Strong business acumen, strategic thinking, presentation, training, and critical thinking skills • Strong teamwork, collaboration, interpersonal skills, professionalism, sound judgment, dependability, and work ethic • Credentialed Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT), or equivalent work experience • Must be legally authorized to work in the country of employment without sponsorship for employment visa status

🏖️ Benefits

• Variable incentive pay, if eligible • Medical, Dental & Vision • Health Savings Accounts • Health Care & Dependent Care Flexible Spending Accounts • Disability Benefits • Life Insurance • Voluntary Benefits • Paid Absences • Retirement Benefits • Company-paid travel arrangements and related expenses for required on-site onboarding