Care Coordinator – Documentation Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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SonderMind

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $150M Series C - SonderMind on 2021-07

Consulting • Insurance • Healthcare

SonderMind is a national mental health company that connects people with therapy and psychiatry services through a consumer-facing platform and mobile app. It matches clients to licensed providers, supports scheduling and insurance billing, and offers measurement-based care and self-guided resources. SonderMind also provides tools and practice management support for clinicians and partners with health systems, payors, and other organizations to integrate mental healthcare.

📋 Description

• Download initial evaluation notes, clinical reviews, and treatment plans from external payer portals • Upload and attach documentation into the EHR system • Monitor, audit, and follow up on outstanding clinical documentation across assigned provider caseloads • Serve as the point of contact for clinicians regarding documentation procedures, templates, chart addendums, and clinical review workflows • Provide guidance via email and internal messaging • Maintain real-time documentation status logs and addendum tracking sheets • Uphold data integrity and HIPAA compliance • Support new provider onboarding by guiding clinicians through documentation expectations, EHR workflows, and compliance milestones • Coordinate documentation exchanges between clinicians and insurance liaisons • Resolve chart discrepancies and fulfill audit requests • Track charting bottlenecks and non-compliance trends • Provide actionable feedback to operations leadership • Manage a standard caseload of 25–30 assigned clinicians • Meet daily turnaround targets and support initial chart audits for new provider cohorts • Identify documentation gaps before billing or audit escalation • Assist teammates during peak volume or coverage transitions • Handle other responsibilities and ad-hoc projects based on business needs

🎯 Requirements

• 1–2+ years of administrative, care coordination, or operational experience in a healthcare or behavioral health setting • Strong working knowledge of clinical documentation standards and medical records management • Strict adherence to HIPAA regulations (preferred) • Proficiency navigating Electronic Health Record (EHR) platforms and administrative tracking systems • Experience with Google Workspace, Microsoft Excel, and web-based portals • Excellent written and verbal communication skills • High attention to detail and ability to prioritize a high daily volume of tasks • Ability to manage competing deadlines and maintain focus in a fully remote environment • Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot, or other industry-standard AI productivity tools • Must be a current resident and authorized to work for any employer in the U.S. • Must be able to work Monday-Friday, 9:00am-5:30pm PST or equivalent listed U.S. time zones

🏖️ Benefits

• A generous PTO policy, with a minimum of three weeks off per year • A holiday schedule that follows standard U.S. holidays • Free therapy coverage benefits (must be enrolled in a qualifying medical plan to participate) • Competitive Medical, Dental, and Vision coverage • HSA with $1,100 company contribution • FSA options • Employer-paid short-term disability, long-term disability, life & AD&D • Coverage of the salary difference for up to seven weeks of short-term disability leave after the required waiting period • Eight weeks of paid Parental Leave; 8–16 weeks if also qualifying for STD • 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested • Annual company gathering • Company shutdown between Christmas and New Year’s • Supplemental life insurance • Pet insurance • Commuter benefits • Full benefits