Claims Specialist – L1

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

📋 Claims Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sonsio Vehicle Protection

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1984

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Sonsio Vehicle Protection is a leading provider in the automotive industry, offering a comprehensive range of vehicle protection plans. Since its inception in 1984, Sonsio has been protecting vehicles with programs that cover Tire Road Hazard Protection, Appearance Packages, Parts & Labor Warranties, Mechanical Advisory, and more. Their services are designed to provide affordable and valuable coverages that ensure vehicle safety and maintain their resale value. Sonsio is also involved in the NTT INDYCAR SERIES as a primary sponsor, showcasing their commitment to motorsports and the vehicle protection industry.

📋 Description

• Process standard claims accurately and within SLA • Maintain detailed claim documentation, photos, and communication logs • Provide high-quality customer service to contract holders and repair facilities • Enter and update customer information, interactions, and case details in the applicable CRM • Collaborate with team members and other departments to coordinate customer support and resolve issues • Achieve call, quality assurance, and attendance metrics • Follow established workflows and escalation processes • Handle and resolve customer complaints professionally and timely • Develop and maintain thorough knowledge of the company's products, services, policies, and procedures • Process and complete claims within 7–10 days while ensuring accuracy, efficiency, and compliance • Meet a quarterly Quality Assurance score above 85% and audit-error performance standards

🎯 Requirements

• Minimum 1-2 years of experience in customer service and/or claims processing, preferably within a call center environment • High School Diploma required • Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Word, and Excel • Ability to efficiently navigate multiple computer systems while assisting customers • Excellent verbal and written communication skills • Ability to convey complex information clearly, accurately, and concisely • Strong commitment to exceptional customer experiences • Ability to handle inquiries, issues, and complaints professionally and carefully • Strong time management and multitasking capabilities in a fast-paced environment • Effective analytical and problem-solving skills • High accuracy and attention to detail in claims and documentation • Flexible and adaptable to change; able to learn new systems and processes quickly • Ability to collaborate effectively with team members and cross-functional departments • Must have access to a computer with a built-in operating system, such as Windows or macOS, and at least one external monitor • Must pass a pre-employment drug screening before beginning work

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) match (50% on the dollar up to 7% of employee contribution) • Potential commission, bonus or profit sharing • Computer with a built-in operating system and at least one external monitor required for daily responsibilities