Customer Success Engineer / Architect

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SORACOM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

Soracom is a global provider of smart IoT connectivity, offering cloud-native wireless service designed specifically for the needs of connected devices.

📋 Description

• Partner with Customer Success Managers (CSMs) to support and grow assigned strategic accounts • Own the technical success and ongoing optimization of customer deployments • Develop a deep understanding of customer architectures, device deployments, and connectivity models • Serve as a trusted technical advisor to customer engineering and product teams • Lead technical discovery, demos, and presentations, adapting in real time to customer requirements • Support solution-focused discussions for both existing account expansion • Identify and drive expansion opportunities and support renewals through strong technical guidance • Help customers adopt additional Soracom capabilities to increase long-term value and platform usage • Proactively identify optimization opportunities and architectural improvements • Troubleshoot complex connectivity and system issues in collaboration with internal teams • Translate customer pain points into clear technical and business-aligned solutions • Communicate customer feedback and requirements to product and engineering teams • Collaborate cross-functionally to align customer needs with product direction and delivery • Contribute to internal best practices and reusable assets to scale customer success efforts • Collect and share competitive insights to inform product strategy

🎯 Requirements

• 7+ years of experience in IoT, networking, cloud architecture, or cellular connectivity in customer-facing roles • Strong ability to explain complex technical concepts clearly to both technical and non-technical audiences • Solid technical foundation in networking, cloud, and/or software development • Demonstrated problem-solving and troubleshooting skills in complex systems and environments • Ability to manage multiple priorities and work effectively across parallel customer engagements • Strong interpersonal and communication skills, with experience collaborating across diverse and global teams • Curiosity and a continuous learning mindset, with a willingness to explore new technologies and approaches • Experience using AI tools to improve personal productivity and enhance customer engagement • Excellent written, verbal, and presentation skills • Willingness to travel as needed • Bachelor’s degree in Computer Science or equivalent practical experience • Experience working within IoT ecosystems, including device, connectivity, and cloud integration • Experience developing or integrating both hardware and software solutions • Familiarity with public cloud platforms and services such as AWS, Azure, or GCP • Experience configuring and working with cellular hardware, including modules and gateways • Strong understanding of network infrastructure concepts, including routing, switching, and firewalls • Experience with APIs, system integrations, and data flow between distributed systems • Familiarity with cellular technologies such as LTE, 5G, and eSIM • Experience in solution architecture, technical consulting, or similar customer-facing engineering roles • Must reside in the USA

🏖️ Benefits

• Remote-first work environment for employees based in the United States • Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration • Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work • Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges • Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure • Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan • Comprehensive health benefits including medical, dental, and vision coverage • Retirement benefits, including a 401(k) plan and company match • Life insurance, including basic, voluntary, and AD&D coverage • Paid time off, including vacation, sick leave, volunteer time and company-observed holidays • Family-friendly benefits, including maternity, paternity, and parental leave • Short-term and long-term disability benefits • Employee stock option program