Customer Success Manager

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $96.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sourcegraph

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $150M Series D on 2021-07

Artificial Intelligence • SaaS • Enterprise

Sourcegraph is a company providing code intelligence solutions designed to help developers efficiently navigate and understand complex codebases. It offers tools like code search and context-aware AI to help developers write, fix, and refactor code with ease. Sourcegraph improves productivity by automating tasks such as unit testing and documentation, allowing developers to focus more on development. Its AI coding assistant, Cody, enhances coding efficiency by providing code completions and insights directly within developers' IDEs. Sourcegraph is trusted by large development teams for simplifying codebase management and increasing engineering productivity.

📋 Description

• Manage a book of 20 enterprise and commercial accounts • Own the post-sales relationship end to end • Drive product adoption, surface customer risk, and prepare customers for renewal and expansion • Run 1:1 trainings, product trainings, basic demos, business reviews, and customer-facing QBRs • Use health scores, telemetry, value maps, adoption data, and documented KPIs to manage accounts • Partner with Named AEs and Field Engineers on renewals, expansion, and customer engagements • Drive adoption of Deep Search, MCP, and consumption-based features • Identify customers needing support, AI addendum updates, cloud migration, or improved MAU relative to licensed seats • Serve as the voice of customers internally and share feedback with EPD, PMM, and Support

🎯 Requirements

• Customer-facing experience in CSM, account management, account coordination, technical support, solutions consulting, or similar • Prior experience in a technical SaaS environment • Demonstrated comfort presenting to customers or technical audiences • Genuine interest in developer tooling and developers’ problems • Ability to lead group product training without Field Engineering backup • Ability to analyze product telemetry, health scores, and usage data • Experience building a workflow or solving a real problem with AI • Ability to take feedback, incorporate it quickly, and command a room • Background in developer tooling, observability, infrastructure, or adjacent technical products (nice to have) • Experience working with a large, varied book of business (nice to have) • CS, engineering, or technical undergraduate background (nice to have)

🏖️ Benefits

• $24,160 USD commission • Equity • Generous perks and benefits