Customer Service Advocate I

🔥 22 minutes ago

🐎 Kentucky, North Carolina, +2 more states – Remote

🐎 Kentucky – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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BlueCross BlueShield of South Carolina

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

⚕️ Healthcare Insurance

💸 Finance

Healthcare Insurance • Insurance • Finance

BlueCross BlueShield of South Carolina is a leading health insurance provider that offers a variety of health plans, including individual and family plans, Medicare options, and group health plans. The organization focuses on providing coverage and resources for members, employers, and healthcare providers, ensuring access to quality healthcare services. With a commitment to promoting healthier lifestyles and supporting community health, BlueCross BlueShield of South Carolina plays a vital role in the healthcare landscape of the region.

📋 Description

• Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. • Accurately documents inquiries. • Initiate or process adjustments or performs other research as needed to resolve inquiries. • Coordinates with other departments to resolve problems. • Responds to, research and/or assists with priority inquiries and special projects as required by management. • Provide feedback to management regarding customer problems, questions, and needs. • Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. • Follows through on complaints until resolved or reports to management as needed. • Maintain basic knowledge of quality work instructions and company policies. • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. • Maintains all departmental productivity, quality, and timeliness standards. • Identify and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

🎯 Requirements

• High School Diploma or equivalent • Excellent verbal and written communication skills • Strong human relations and organizational skills • Ability to handle high stress situations • Good judgment skills • Strong customer service skills • Ability to learn and operate multiple computer systems effectively and efficiently • Basic computer operating skills • Standard office equipment • 2 years of customer service or call center experience preferred

🏖️ Benefits

• Subsidized health plans • Dental and vision coverage • 401k retirement savings plan with company match • Life Insurance • Paid Time Off (PTO) • On-site cafeterias and fitness centers in major locations • Education Assistance • Service Recognition • National discounts to movies, theaters, zoos, theme parks and more