Commercial Customer Service Representative

🔥 9 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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PPG

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1883

Manufacturing • Chemicals • Construction

PPG is a global leader in the development and delivery of paints, coatings, and specialty materials. With a commitment to innovation, sustainability, and diversity, PPG serves customers in a variety of markets, including industrial, transportation, consumer products, and construction. The company is dedicated to protecting and beautifying the world, while empowering its diverse workforce and fostering an inclusive working environment. PPG has been trusted by its customers for over 140 years and continues to expand its operations across more than 75 countries.

📋 Description

• Provide order management support for customers in their assigned Zones • Ensure that they process orders • Meet special customer requirements, serving as the customer advocate • Place orders at the proper site • Follow up with customers on order delays/issues • Communicate with cross SBU PPG employees and vendors on order statuses • Learn and retain complex customer and order guidelines • Responsible for accurate and efficient order management • Complete excellent customer service by handling customer issues and offer solutions • Help maintain the quality and integrity of unique customer information within the customer knowledge database • Log incoming/outgoing customer calls within the PPG Customer Relationship Management Database

🎯 Requirements

• 3+ years B2B Order Management experience • Experience with Oracle ERP. • Experience interpreting and responding to customer requests • Experience for Office applications (Excel, PowerPoint, Word, and Outlook) • Flexibility to work department hours of operation • College degree, preferred • Spanish or French speaking, preferred

🏖️ Benefits

• Medical • Dental • Vision • 401K