Endpoint Engineer – Tier 2

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sparkhound

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Sparkhound is an IT consulting and managed services firm that helps businesses adopt AI, data analytics, custom application development, and cloud infrastructure to improve operations and drive growth. They offer AI & Data Analytics (including GenAI and LLM preparedness), custom and low-code app development, data integration and warehousing, Microsoft 365 consulting, and managed IT/security services such as managed service desk and data protection. Sparkhound primarily serves enterprise and B2B clients across industries, focusing on digital transformation, automation (RPA), and pragmatic technology-driven business outcomes.

📋 Description

• Maintain Configuration Manager collections, applications, packages, and task sequences, including OS deployment and driver management • Maintain Intune device compliance policies, configuration profiles, and security baselines across Windows, iOS, Android, and macOS • Administer application deployment and lifecycle activities, including app protection policies and Company Portal availability • Maintain certificate profiles (SCEP/PKCS) and VPN configurations, and monitor certificate health, expiration, and renewal • Monitor Conditional Access and multifactor authentication compliance, and investigate policy enforcement and configuration drift issues • Support Microsoft Defender for Endpoint integration and perform security response activities including selective device wipe • Resolve assigned tickets within SLA, escalate appropriately, and follow change management procedures in client environments • Produce and maintain as-built documentation and standard operating procedures for supported environments • Contribute technical findings to quarterly client reviews covering compliance posture, policy effectiveness, and operational trends • Identify configuration gaps, operational risks, and supportability concerns, and surface recommendations for optimization or remediation • Serve as the escalation point for endpoint issues exceeding Tier 1 scope • Recognize when client requests fall outside managed services scope and route them accordingly

🎯 Requirements

• 3–5 years of hands-on experience administering Microsoft Configuration Manager (SCCM/MECM) in a production environment, including software update management and client health troubleshooting • Working knowledge of Configuration Manager site infrastructure, including management points, distribution points, software update points, and boundary groups • Demonstrated experience administering Microsoft Intune, including enrollment, compliance policies, configuration profiles, and application management across multiple device platforms • Practical understanding of Conditional Access, multifactor authentication, and their interaction with device compliance • Experience with certificate-based authentication (SCEP/PKCS) and VPN profile configuration • Ability to diagnose endpoint issues through log analysis and structured troubleshooting rather than escalation by default • Experience delivering support in a managed services or multi-client environment, including ticket queue discipline, SLA adherence, and change management • Clear written communication sufficient to produce client-facing documentation and remediation recommendations • Sound judgment in distinguishing routine operational work from requests requiring separately scoped professional services • Microsoft certifications such as MD-102 (Endpoint Administrator) or equivalent demonstrated experience preferred • All Sparkhound employees are expected to handle client and company data with care, follow information security policies, complete required security training, and report suspected incidents or policy violations promptly • Employees are responsible for maintaining accurate documentation and following change management procedures when working in client environments