Customer Care and Sales Specialist I – Business

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🔥 0 minutes ago

🏈 Alabama, Arizona, +24 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Deliver high-quality, end-to-end customer support by resolving inquiries, escalations, and billing issues accurately and efficiently • Act as a trusted advisor by uncovering customer needs and recommending appropriate products, services, and solutions • Identify and execute upsell and cross-sell opportunities • Coordinate service changes, installations, and post-installation support • Own customer interactions, resolve call reasons, and address broader business needs • Maintain accurate account documentation using Salesforce and ACP • Collaborate with cross-functional teams to resolve complex issues and deliver integrated solutions • Meet or exceed revenue generation, conversion rate, customer satisfaction, and resolution-time metrics • Provide customer support in a fast-paced, customer-first, sales-driven environment

🎯 Requirements

• High school diploma or equivalent • 1–2 years of customer service or call center experience • Proficiency with CRM and billing systems, including Salesforce and ACP • Experience with Salesforce and ACP • Ability to calculate discounts, prorations, and percentages • Ability to read and comprehend simple instructions and short correspondence • Ability to write simple correspondence with accurate grammar • Ability to articulate written and oral information to customers, clients, and associates • Ability to apply common-sense understanding to written, oral, or diagrammed instructions • Ability to deal with problems involving several concrete variables in standardized situations • Ability to multitask in a fast-paced environment with high autonomy, accountability, and reliability • Strong customer service skills with emphasis on phones and data entry preferred • Experience supporting business-level (B2B) customers preferred

🏖️ Benefits

• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) with 100% company match, up to 5% of eligible compensation; match program starts immediately • Group Legal plan with Identity Theft Protection • Tuition reimbursement (up to $5,250 in the first year) • Annual community support to various organizations across the U.S. • Associate recognition and awards programs • Advancement opportunities • Collaborative work environment • Health and wellness focus • Excellent work/life balance • Open and inclusive workplace