Manager, SMB Sales Engineering

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +23 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Sales Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Lead, coach, and develop a team of SMB Sales Engineers • Establish performance objectives, development plans, coaching sessions, reviews, and technical assessments • Manage workload, sales-support coverage, and priorities across Field Sales, Call Center, and Business Customer Care • Recruit and onboard Sales Engineering associates • Participate in customer opportunities, technical presentations, and escalated sales-support requests • Oversee technical sales support, customer discovery, solution design, technical consultation, and product demonstrations • Lead discovery calls and presentations with business owners and operators • Support complex or escalated SMB opportunities • Develop and deliver technical training and sales-enablement resources • Develop repeatable solutions for common SMB customer segments • Support product launches and prepare customer-facing teams to position new services • Establish feedback loops among Sales, Customer Care, Sales Engineering, Product, and Operations • Provide technical leadership across the SMB product portfolio • Identify product, process, and support gaps affecting the SMB customer experience • Partner with Product, Operations, Engineering, Customer Care, and Project Management to improve solution delivery and customer satisfaction • Establish and track performance measures for Sales Engineering engagement, response time, sales influence, service attachment, associate readiness, and customer outcomes • Monitor workload, engagement volume, and support trends across the three-person Sales Engineering team • Use sales and operational data to identify product adoption, revenue growth, and efficiency opportunities • Develop repeatable technical-support workflows • Ensure accurate documentation of customer engagements, solution recommendations, and team activities • Report team performance, channel needs, product feedback, and growth opportunities to leadership • Support annual planning, budgeting, goal setting, and resource allocation for the SMB Sales Engineering function

🎯 Requirements

• Five or more years of experience in telecommunications, broadband, networking, information technology, technical sales, or Sales Engineering • Two or more years of leadership, supervisory, team-lead, or associate-development experience • Experience supporting small and medium-sized businesses or high-volume sales channels • Strong understanding of DOCSIS, fiber, PON, FTTx, and 5G/LTE connectivity • Working knowledge of LAN/WAN, Wi-Fi, VLANs, VPNs, SD-WAN, DHCP, DNS, IP addressing, cybersecurity, and cellular failover • Familiarity with managed routers, managed firewalls, switching, wireless networking, endpoint security, hosted voice, unified communications, SIP, IPTV, and business continuity solutions • Ability to lead technical discovery, solution design, product demonstrations, and customer presentations • Experience developing and delivering technical training and sales-enablement content • Ability to translate complex technical concepts into clear business outcomes • Strong coaching, communication, presentation, and relationship-building skills • Ability to lead across organizational boundaries and influence teams without direct authority • Strong organizational and analytical skills, with ability to manage competing priorities • Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Telecommunications, Business, or related field—or equivalent professional experience • Relevant certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, MEF, or comparable credentials are preferred • Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams • Experience with CRM, case-management, reporting, and sales-support platforms is preferred • Ability to travel as required for team meetings, training, customer engagements, and company events • Successful background, drug screening, and reference checks required before hire

🏖️ Benefits

• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Tuition reimbursement (up to $5,250 on 1st year) • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment • FREE Cable One services for associates who live in a serviceable area