Senior Manager, Sales Operations – Residential Sales

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📊 Sales Operations

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Develop and execute the operational strategy supporting Residential Sales across multiple sales channels. • Lead the Sales Operations & Support team responsible for sales administration, reporting, order support, sales enablement, and operational execution. • Establish standardized operational processes that improve efficiency, scalability, and consistency. • Identify process improvement opportunities and implement solutions that reduce manual effort and improve sales productivity. • Serve as the operational liaison between Residential Sales and internal business partners. • Oversee end-to-end sales support processes including order management, sales tools, inventory coordination, field support, and issue resolution. • Ensure operational readiness for new product launches, promotions, compensation plans, and system enhancements. • Develop and maintain policies, procedures, and documentation supporting Residential Sales operations. • Drive continuous improvement initiatives using data, automation, and technology. • Own the governance, administration, and accuracy of monthly and quarterly Residential Sales commission calculations. • Partner with Finance, Payroll, HR, and Sales Leadership to ensure commission plans are accurately implemented and consistently administered. • Validate commission data, investigate discrepancies, and resolve payment issues in a timely manner. • Maintain commission controls, audit processes, and documentation to ensure compliance with company policies. • Produce recurring commission reporting and executive summaries highlighting trends, adjustments, and payout accuracy. • Recommend enhancements to commission processes that improve transparency, efficiency, and scalability. • Develop executive dashboards and KPIs measuring sales performance, productivity, conversion, operational health, and commission accuracy. • Analyze trends to identify opportunities for growth, cost reduction, and operational improvements. • Deliver actionable insights that support business decisions and strategic planning. • Collaborate with Marketing on campaign execution and sales readiness. • Partner with Customer Operations and Billing to improve order quality and customer onboarding. • Work closely with IT and Product teams to enhance sales systems and digital tools. • Support Finance with forecasting, budgeting, and operational planning. • Lead cross-functional projects impacting Residential Sales operations. • Recruit, coach, and develop a high-performing Sales Operations team. • Establish performance goals, KPIs, and accountability measures. • Foster a culture of continuous improvement, collaboration, and customer focus. • Lead change management initiatives supporting organizational growth and transformation.

🎯 Requirements

• Bachelor's degree in Business, Finance, Operations, Marketing, or related field (or equivalent experience). • 7+ years of progressive experience in Sales Operations, Business Operations, Revenue Operations, or Sales Support. • 3+ years of leadership experience managing professional teams. • Experience supporting residential sales organizations within telecommunications, broadband, cable, wireless, or other subscription-based industries. • Demonstrated experience managing sales compensation programs and commission administration. • Strong analytical and financial acumen with advanced Excel and reporting skills. • Experience working with CRM, sales enablement, commission, and reporting platforms. • Exceptional project management and organizational skills. • Excellent communication and executive presentation abilities. • Experience supporting Door-to-Door, Retail, MDU, or field sales organizations (Preferred). • Knowledge of broadband, fiber, cable, or telecommunications products and operations (Preferred). • Experience with business intelligence tools such as Power BI, Sigma, or Tableau (Preferred). • Familiarity with ERP, CRM, commission, and workforce management platforms (Preferred). • Lean Six Sigma or continuous improvement certification is a plus (Preferred).

🏖️ Benefits

• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) • Additional Perks Tuition reimbursement (up to $5,250 on 1st year) • Up to seventy-five dollars a month towards cable and internet services in select locations • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Remote/hybrid work environment (subject to change based on business needs)