Implementation Specialist

🔥 1 minute ago

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Spectrio

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏨 Hospitality

📦 Logistics

💰 Convertible Note on 2014-06

Healthcare • Hospitality • Logistics

Spectrio is a leading provider of comprehensive customer engagement solutions, offering a variety of services including Digital Signage, Interactive Kiosks, Wi-Fi Marketing, Overhead Music, On-Hold Marketing, and Scent Marketing to over 150,000 locations worldwide. Their offerings are designed to enhance the way businesses engage with their customers through innovative, interactive, and sensory experiences. Spectrio caters to a wide range of industries such as automotive, retail, healthcare, hospitality, and many more, aiming to help businesses connect with customers and enhance brand loyalty through dynamic and personalized experiences.

📋 Description

• Provide first response to customize and install on-premise equipment for clients • Control field-related service activities • Assign, control, and dispatch service technicians • Monitor workflow and technician workload • Coordinate technician scheduling with clients • Evaluate and reassign work as needed • Answer client inquiries by phone and email • Provide technical assistance and support through on-site technicians • Comprehend and apply technical information and explain it to customers in non-technical language • Gather information required for new installations and hardware configurations • Perform data entry and monitor, operate, coordinate, or assist with dispatch and installation operations • Use computer equipment, software, and diagnostic tools for computer operations assignments • Update supervisors on project status and technical issues • Identify higher-level support issues and escalate them to appropriate team members or departments • Log incidents, case updates, and hardware information in the designated support system • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree preferred • Computer and customer service experience required • 2+ years of related experience with computers and providing customer service in a call center environment preferred • Implementation Specialist experience preferred • Previous CRM (NetSuite, Salesforce, etc.) and ERP experience preferred • Experience using Google Suite and Microsoft Office • Computer literacy and working knowledge of current Microsoft operating systems and Office software, including Windows 7, Windows 10, Word, Excel, and Outlook • Working knowledge of basic networking protocols and hardware, including TCP/IP, Ethernet, wireless, hubs/switches, and remote management software • Ability to multitask, prioritize, and self-direct accurately in a challenging environment • Ability to work independently and as part of a team • Strong analytical and problem-solving skills • Excellent organizational and time management skills • Superior communication and customer service skills • Attention to detail • Aptitude and desire to learn new skills on the job • Ability to follow verbal and written instructions and procedures • Ability to learn new processes and software tools quickly • Punctual, accountable, and team-focused • Ability to explain technical information, details, and procedures in simple terms to non-technical people • Ability to effectively manage customer and coworker relationships, respond promptly to queries, keep promises, and manage expectations • Ability to remain positive and seek solutions during stressful situations, prioritize and execute tasks, and adapt to change

🏖️ Benefits

• Fully remote work • Company-provided monthly internet allowance • Prorated PTO accruing per pay period after 30 days of employment: 15 days/year under 3 years of service; 17 days/year for 3–5 years; 20 days/year for 5+ years • Paid sick leave up to 40 hours (5 days) per year • 10 company-paid observed holidays per year • Medical insurance with Low HSA, Mid, and High plan options • Dental insurance with High and Low PPO options • Vision insurance • Basic life insurance: $50,000 policy, 100% employer-paid • Short-term disability: 100% employer-paid, covering 60% of weekly salary for up to 26 weeks • Optional voluntary life/AD&D, long-term disability, accident, critical illness, and hospital indemnity benefits • Pet benefits plan • Employee Assistance Program with confidential 24/7 support • Paid parental leave • 401(k) • HSA • FSA • Dependent Care FSA • Education reimbursement