Patient Care Specialist

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Spero Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Spero Health is a healthcare organization focused on outpatient addiction treatment, offering medication-assisted therapy that utilizes FDA-approved medications such as Suboxone and Vivitrol. Their integrated care approach combines physician services, counseling, and recovery support services tailored to the needs of patients struggling with substance abuse, ensuring a comprehensive recovery plan that adheres to evidence-based practices. Spero Health also emphasizes individualized care and has a mission to save lives, instill hope, and restore relationships for those affected by addiction.

📋 Description

• Support Spero Health’s mission within an integrated team serving patients receiving counseling, case management, and medically assisted treatment • Answer and manage a high volume of inbound and outbound calls • Communicate with patients and teammates in a courteous and professional manner • Provide superior customer service • Answer emails and online chat messages • Schedule appointments using computerized scheduling systems • Document patient records accurately • Resolve patient issues and meet service expectations • Maintain accurate patient accounts by obtaining, recording, and updating personal, financial, and insurance information • Register new patients, verify healthcare insurance, and schedule appointments • Meet established performance goals for efficiency, call quality, attendance, calls per day, and patient satisfaction • Communicate critical and functional concerns to the Manager and recommend solutions • Protect patient rights by maintaining confidentiality and following HIPAA regulations

🎯 Requirements

• High School Diploma or equivalent preferred • 1 to 3 years of related experience required • Ability to manage a high volume of inbound and outbound calls • Professional, courteous, cooperative, and mature communication • Superior customer service skills • Ability to promptly answer emails and online chat messages • Experience using computerized scheduling systems • Ability to document patient records using proper English grammar, spelling, and syntax • Ability to resolve patient issues and meet or exceed service expectations • Ability to obtain, record, and update personal, financial, and insurance information • New patient registration, healthcare insurance verification, and scheduling skills • Ability to meet performance goals related to efficiency, call quality, attendance, calls per day, and patient satisfaction • Ability to communicate critical and functional concerns to the Manager and recommend solutions • Ability to maintain confidentiality and follow HIPAA regulations

🏖️ Benefits

• Medical, Dental, and Health Savings Account • Vision, Life and Disability insurance (100% Company Paid) • Generous PTO and paid holidays • 401(k) retirement program with company match • Wellness Programs (Fitness Reimbursement & Smoking Cessation) • Employee Assistance Program (EAP) • Discounts via Tickets at Work • Opportunities for growth • Fully remote work arrangement

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