Technical Delivery Manager

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤓 Technical Project Manager

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This company has sponsored H1B visas in the past.

👻 Ghost score 12%

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SPHERE

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

💰 $31M Series B on 2022-11

Cybersecurity • Compliance • SaaS

SPHERE is a company specializing in cybersecurity and identity management solutions. Through its SPHEREboard platform, SPHERE provides organizations with tools for 'Identity Hygiene', enabling the detection and remediation of identity and access issues efficiently. Their offerings include comprehensive services for managing privileged access and ensuring data protection to mitigate risks associated with unregulated identities and data exposure, safeguarding vital organizational assets from potential security threats.

📋 Description

• Lead implementations and upgrades of SPHEREboard, SPHERE’s identity intelligence platform • Lead a delivery pod of technical engineers, Support resources, and engineering resources • Serve as the client’s primary point of contact from kickoff through go-live • Plan and run implementations, version upgrades, and environment migrations • Guide clients through infrastructure readiness, including permissions, network access, and database sizing • Configure, tune, and troubleshoot SPHEREboard integrations and scans in client environments • Validate identity data across directory, HR, and CMDB sources • Run pilot remediations to prove SPHEREboard remediation capabilities • Serve as technical liaison to Engineering and Product • Coach and develop the delivery pod, set goals, and create development plans • Forecast capacity across concurrent engagements and protect client commitments • Scale delivery through playbooks, checklists, scripts, configurations, and predictable timelines • Define completion criteria and transition clients to ongoing Support with documentation and sign-off • Track and improve delivery metrics such as time to production and upgrade cycle time • Manage subcontracted and partner delivery resources, budgets, technical quality, and change control • Enable clients through training and knowledge transfer • Build trusted relationships with technical and executive stakeholders • Identify risks, explain business impact, and recommend options • Partner with Sales, Product, and Support to resolve obstacles and align priorities • Review SOWs, scope, effort, and change orders; support expansion opportunities • Report progress and delivery metrics to leadership

🎯 Requirements

• 8+ years in identity security or infrastructure • 5+ years delivering identity programs, including PAM, IGA, or Active Directory • Experience in a services or customer delivery role at an enterprise software company, implementing or upgrading its own product • Proven player-coach leadership of engineers and/or PMs while remaining hands-on in client environments • Working fluency across Active Directory, LDAP, Entra, Windows, UNIX/Linux, databases, file systems, AWS, Azure, CyberArk, SailPoint, and ServiceNow CMDB • Hands-on depth in at least two areas, ideally Active Directory plus PAM or IGA • Understanding of privileged access, effective permissions, and account ownership • Ability to navigate PowerShell scripts and SQL queries • Track record of standardizing delivery through playbooks, templates, or tooling • Working knowledge of SOWs, time and materials versus fixed fee, and change orders • Ability to translate technical issues into business risk and teach client technical teams • Experience navigating complex enterprise stakeholder structures and building consensus • Based in the U.S., Eastern or Central time zone • Able to travel to client sites as needed • Spanish speaking is preferred • Experience in regulated industries is preferred • Experience delivering third-party software in SaaS and self-hosted deployments is preferred

🏖️ Benefits

• Competitive compensation and benefits • Opportunities for professional growth • Collaborative and rewarding culture

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