Enterprise Customer Success Manager

🔥 3 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

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Spinwheel

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

🔌 API

🤝 B2B

Fintech • API • B2B

Spinwheel is a fintech developer platform that provides real-time consumer credit and debt data, account-linking, and payments via simple APIs. Its products—Spinwheel Connect, Profile, and Pay—let businesses verify consumer liabilities and execute verified payments using minimal inputs (often just a phone number and date of birth), reducing friction in onboarding, balance transfers, and debt management. Spinwheel targets banks, fintechs, and other developers building embedded finance experiences and debt-related workflows.

📋 Description

• Own strategic enterprise relationships from post-sale through implementation, adoption, expansion, and renewal • Maintain accountability for the overall health and growth of the customer portfolio • Become a trusted advisor to executive, operational, and technical stakeholders • Build and execute customer success plans connecting product adoption to measurable business and revenue outcomes • Drive adoption and expansion by identifying additional value opportunities and turning them into action • Lead executive business reviews focused on performance, insights, strategic priorities, open issues, and roadmap alignment • Monitor customer health and proactively identify renewal risk, expansion opportunities, and changes in customer sentiment • Lead complex customer issues through resolution with Product, Engineering, Sales, and Compliance • Bring customer feedback into Spinwheel to influence product roadmap and go-to-market strategy • Improve onboarding, engagement, support, and growth processes for enterprise customers • Create customer advocates through references, case studies, testimonials, and other customer-success showcases

🎯 Requirements

• 7–10+ years of experience in Customer Success, Account Management, Strategic Accounts, or a similar client-facing role within SaaS, fintech, or another high-growth technology company • Experience managing a book of ~50+ customers representing $2M+ revenue • Strong track record managing complex, high-value enterprise relationships • Experience building credibility and trusted relationships with senior executives • Ability to understand customer business objectives and connect them to product adoption, retention, and expansion • Strong commercial instincts and comfort identifying and developing expansion opportunities • Excellent problem-solving skills and ability to bring structure to ambiguous or high-pressure situations • Ability to coordinate across technical and business teams without losing momentum or accountability • Ability to lead C-suite conversations and tactical troubleshooting sessions • Experience working with large financial services customers • Familiarity with lenders, debt relief companies, major banks, credit unions, or financial marketplaces • Experience working with API-driven or technically complex products • Experience building customer advocacy programs, including case studies, references, and executive testimonials • Must currently live in the US or Canada • Must not require sponsorship to work in the US or Canada

🏖️ Benefits

• Competitive compensation • Comprehensive health and welfare benefits • Early-stage stock option equity • Unlimited PTO • Twice a year, the whole team gathers in person for a company retreat

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