Product Manager – Telephony & Voice

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Spok

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1986

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Spok is a company specializing in clinical communication solutions for healthcare providers. It offers a secure platform designed to automate clinical workflows, including patient alerts, clinician consults, code calls, and test results. Spok helps healthcare institutions improve communication efficiency and quality by providing secure HIPAA-compliant messaging, real-time on-call scheduling, and a centralized enterprise directory. With services like Spok Care Connect and Spok Mobile, the company aims to enhance patient outcomes by eliminating communication gaps in healthcare systems. Trusted by over 2,200 hospitals, Spok is committed to transforming how healthcare communicates by providing reliable and efficient communication solutions that have been refined over more than 30 years of operation.

📋 Description

• Own the multi-year telephony and voice product strategy, roadmap, and execution • Define PBX interoperability, call routing, voice quality/reliability, and call-control architecture strategy • Determine where Spok should not pursue partnerships or technology integrations • Build expertise in Spok CTI and Operator Contact Center differentiation and support thought leadership • Prioritize telephony platform and protocol release schedules and roadmaps • Build business cases covering market sizing, competitive positioning, pricing strategy, and expected outcomes • Track PBX, UCaaS, CCaaS, and cloud voice vendor landscapes and inform build-vs-partner-vs-buy decisions • Serve as the internal telephony and voice expert for leadership, sales, and delivery teams • Partner with Platform Product Managers on CTI/telephony epics, stories, and PDLC activities • Engage with clients at senior and working-team levels on customer experience • Define and document enterprise roadmap and backlog priorities using Confluence, Jira, and related tools • Own CTI and call-control integration requirements across telephony platforms and protocols • Partner with technical product managers and engineering on CTI middleware, call-control interfaces, presence, event handling, and downstream application integration • Balance integration depth with maintainability across varied customer telephony environments • Ensure integrations meet reliability and availability expectations for mission-critical hospital environments • Own telephony partner strategy and develop relationships with partner product and engineering teams • Evaluate UCaaS and CCaaS partnerships and recommend build-vs-partner approaches • Represent Spok in technical planning, certification programs, and co-development efforts • Collaborate with Operator Console and contact center workflow teams on telephony and CTI capabilities • Provide telephony and CTI input for high-volume, high-stakes operator workflows • Partner with marketing, sales engineering, professional services, support, and enablement teams • Conduct sales, services, and support training for releases • Gather and act on field deployment feedback to improve the product

🎯 Requirements

• Bachelor degree • 3–5 years in product management, with material experience driving telephony, PBX, UC, or voice infrastructure products • Strong hands-on understanding of telephony technology, PBX/SIP concepts, call control, routing, and CTI/call-control APIs including SIP, CSTA, TAPI, and TSAPI • Working knowledge of the UCaaS and CCaaS market, key players, platform strategies, and competitive dynamics • Experience working in partnerships and leading bilateral planning with partners and prospective partners • Proven technical acumen working closely with engineering on integration architecture and third-party telephony APIs • Demonstrated ability to define and drive a technical or middleware strategy and roadmap • Excellent written and verbal communication skills, with ability to move between technical detail and executive-level strategy • Hands-on daily management of Jira and Confluence • Ability to deliver team- and executive-level presentations and data

🏖️ Benefits

• Flexible work arrangements • Competitive compensation • Learning and development opportunities • Health, pharmacy, vision and dental care plans • Health savings account option • Wellness benefits • Financial wellness benefits • Retirement benefits • Family support benefits • Continuing education benefits • Time off benefits