Manager, Technical Advertising Solutions

🕒 4 days ago

🏢🏡 New York City – Hybrid

💵 $114.5k - $163.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Spotify

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📱 Media

👥 B2C

🛍️ eCommerce

Media • B2C • eCommerce

Spotify is a global audio streaming service company that offers its users access to a vast library of music and podcasts. Known for its focus on delivering personalized listening experiences, Spotify employs data scientists, engineers, and client partners across various global locations to continuously innovate and enhance its offerings. The company fosters a strong culture of diversity, equity, and impact, emphasizing belonging and inclusion in its workforce. Spotify is not only committed to shaping the future of audio entertainment but also to making a positive societal impact, with initiatives focused on social and environmental issues.

📋 Description

• lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns. • partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation. • work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues. • partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges. • lead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomes. • own the regional ticket-based support workflow, maintaining quality and SLA standards across the team. • drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting. • serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance. • identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions.

🎯 Requirements

• 5+ years of experience in digital advertising, including 3+ years working with programmatic advertising solutions. • experience leading, coaching, and developing high-performing technical or operational teams; experience partnering with globally distributed support teams is a plus. • experience in Ad Operations at a Publisher, SSP, and/or DSP — DSP experience is a strong plus. • experience building strong cross-functional relationships across go-to-market teams such as Sales and Customer Success. • strong technical knowledge of the digital ads ecosystem, including ad serving, programmatic buying, campaign delivery, and measurement. • experience working on a ticket-based support or operations system. • customer service or client-facing experience, with a track record of managing stakeholder expectations under pressure. • highly adaptable to new systems, platforms, and technologies. • strong knowledge of the broader digital advertising industry landscape, including DSPs, SSPs, DMPs, and ad verification tools.

🏖️ Benefits

• health insurance • six-month paid parental leave • 401(k) retirement plan • monthly meal allowance • 23 paid days off • 13 paid flexible holidays • paid sick leave