Account Manager

🕒 February 25

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Spotlight Media

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🛍️ eCommerce

📱 Media

🤝 B2B

eCommerce • Media • B2B

Spotlight Media is a full-service TikTok Shop partner agency that cold-starts and scales consumer brands on TikTok Shop by handling end-to-end shop management, paid media, affiliate and creator management, livestream shopping, and branded content production. They combine strategy, creator networks, and data-driven paid campaigns to drive rapid GMV growth, viral product launches, and sustained eCommerce performance for clients.

📋 Description

• Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs. • Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly. • Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps. • Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline. • Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups. • Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early. • Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams. • Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation. • Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars. • Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds). • Coordinate with Ops and Logistics on fulfillment readiness and customer experience status. • Maintain source-of-truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries. • Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance). • Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.

🎯 Requirements

• 1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus). • Strong project management skills: task tracking, timelines, stakeholder coordination. • Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups). • Excellent written and verbal communication with a strong service mindset. • Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks). • Strong bonus: experience with TikTok Shop, Seller Center, or marketplace operations.

🏖️ Benefits

• High autonomy and real ownership from day one—no micromanagement. • Direct exposure to top-tier brands and the fastest-growing corner of e-commerce. • A growth-first culture that rewards builders, not seat-warmers. • Mentorship from Senior AMs and leadership with a clear, merit-based growth path. • Competitive compensation, performance upside, and flexible/hybrid work (location dependent).