Medical Records Coordinator – Temporary

🕒 June 24

🇺🇸 United States – Remote

💵 $20 - $25 / hour

⏳ Contract/Temporary

🟢 Junior

🚫👨‍🎓 No degree required

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Uploading records requests and patient authorization forms including processing medical record requests and provider letters • Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management • Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed • Provide weekly metrics on new, in progress, and completed medical records requests • Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed • Follow HIPAA guidelines while ensuring the confidentiality of patient PHI • Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets • Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests

🎯 Requirements

• A minimum of 1 year experience in a similar role • Advanced understanding of medical terminology, and HIPAA • Outstanding communication and interpersonal abilities • Strong attention to detail with excellent organizational and time-management skills • Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office • Comfortable in rapidly changing environments and with constantly evolving responsibilities • Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks • Excellent written and verbal communication skills • Able to multi-task and context switch

🏖️ Benefits

• This position is not eligible for any non-statutory benefits