Director, Solutions Consulting

🔥 0 minutes ago

🌽 Illinois, Minnesota, +2 more states – Remote

🌽 Illinois – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $161k - $269k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Lead, mentor, and develop a regional team of Solutions Consultants • Support career growth, skills development, onboarding, coaching, field observations, and performance feedback • Ensure Solutions Consultants are proficient in industry use cases, platform capabilities, and product enhancements • Support hiring efforts for a diverse, high-performing team • Partner with sales teams to qualify, shape, and support customer opportunities • Advise on discovery, solution design, demos, and value articulation for high-priority enterprise deals • Position Unified-CXM value and Sprinklr platform capabilities • Serve as solutions sponsor for select accounts requiring executive presence • Drive regional go-to-market strategy and operational excellence with the Director of Solution Consulting • Collaborate with Sales, Marketing, Customer Success, and Product on messaging, positioning, and solution strategies • Provide feedback to product managers and engineering teams based on field learnings, customer requirements, and competitive insights • Participate in product interlock processes, roadmap discussions, and feature prioritization • Organize training sessions, share best practices, and develop reusable enablement assets • Improve SC processes, playbooks, and methodologies • Contribute to onboarding and enablement programs • Initiate and support projects enhancing SC capabilities, tools, or workflows • Monitor trends in AI, conversational technologies, Unified-CXM, social, marketing, and service technologies • Coach Solutions Consultants on translating trends into customer-relevant insights and solution narratives • Represent the SC team at internal sessions, regional events, and customer workshops as needed

🎯 Requirements

• 6–10+ years of experience in Solutions Consulting, Sales Engineering, or a similar presales role in an enterprise software environment • 5+ years of people management experience • Strong track record of supporting enterprise deals and delivering value-driven customer engagements • Strong leadership and coaching skills • Experience with complex system design, enterprise architecture fundamentals, and integrations • Familiarity with AI concepts, data architecture, APIs, and modern SaaS platform technologies • Excellent presentation, communication, and storytelling skills • Ability to influence cross-functional teams and collaborate in a matrixed environment • Experience facilitating or contributing to discovery workshops, solution design sessions, or human-centric design approaches preferred but not required • Current and unrestricted work authorization in the country where the role is based • Applicants requiring visa sponsorship or work authorization support cannot be considered

🏖️ Benefits

• Voluntary healthcare coverage for employees and families where applicable • Paid time off • Open Mentoring Program • 401k plan with 100% vested company contributions • Flexible paid time off • Paid holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage • Discretionary bonus plan eligibility • Commission plan eligibility • Equity plan eligibility