Sprinter Health
201 - 500 employees
Founded 2021
☁️ SaaS
🤝 B2B
🧘 Wellness
💰 $33M Series A on 2021-11
SaaS • B2B • Wellness
Sprinter Health is a hybrid in-home and virtual primary care provider that expands access to proactive, preventive healthcare by combining community-based, W-2 “Sprinters” (trained phlebotomists with medical assistant and community health worker skills) who perform hands-on diagnostics and wellness checks in patients’ homes with a virtual clinical team of physicians, nurses, pharmacists, and care navigators. Their full-stack platform and operations close care gaps, deliver preventive screenings and diagnostics, coordinate medications and referrals, and scale longitudinal primary care and wellness visits for payer and provider partners and patients.
Patient Support Specialist
🕒 July 7
🇺🇸 United States – Remote
💵 $21 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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Sprinter Health
201 - 500 employees
Founded 2021
☁️ SaaS
🤝 B2B
🧘 Wellness
💰 $33M Series A on 2021-11
SaaS • B2B • Wellness
Sprinter Health is a hybrid in-home and virtual primary care provider that expands access to proactive, preventive healthcare by combining community-based, W-2 “Sprinters” (trained phlebotomists with medical assistant and community health worker skills) who perform hands-on diagnostics and wellness checks in patients’ homes with a virtual clinical team of physicians, nurses, pharmacists, and care navigators. Their full-stack platform and operations close care gaps, deliver preventive screenings and diagnostics, coordinate medications and referrals, and scale longitudinal primary care and wellness visits for payer and provider partners and patients.
📋 Description
• Fielding and resolving overnight questions and support requests from our patients and partners • Respond to and triage inbound patient and partner questions via phone, email and SMS • Escalate questions and concerns to other teams for additional support • Assist Field Support and Sprinters with real-time scheduling changes • Support clerical work prior to and after appointments
🎯 Requirements
• At least 3+ years of relevant experience in patient or patient service, healthcare required • Preferred: experience working with Zendesk • Proficiency in using electronic health record (EHR) systems and other healthcare software • Experience coordinating with national labs such as Quest or Labcorp • Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping • Ability to adapt to changing priorities and work effectively in a fast-paced environment.
🏖️ Benefits
• Health insurance • Flexible work arrangements
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