Business Analyst

Job not on LinkedIn

🔥 3 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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S&S Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

S&S Health is a modern health administration provider dedicated to offering affordable healthcare solutions for employers and their employees. By focusing on cost management, S&S Health helps businesses reduce healthcare expenses while maintaining high-quality care. With end-to-end support, they provide tools and resources to ensure that employees have access to the right medical care at competitive prices, ultimately aiming to improve both health outcomes and financial wellbeing.

📋 Description

• Manage assigned client tickets from intake through resolution, including reviewing, triaging, prioritizing, routing, and tracking requests • Investigate operational issues and coordinate resolution with internal teams and external vendors • Maintain accurate ticket updates, action items, owners, expected completion dates, resolution details, and documentation • Monitor ticket aging, inventory, backlog, and SLA performance; escalate at-risk, systemic, high-risk, or recurring issues • Coordinate dependencies, blockers, handoffs, and follow-up across business areas • Provide Account Managers and clients with timely operational information and participate in client meetings when needed • Track commitments, action items, and next steps through completion • Identify recurring issues, defects, process gaps, and rework; recommend process, documentation, and workflow improvements • Track resolution trends and operational metrics; support weekly and monthly service reviews and management reporting • Partner with Production Support and functional teams on continuous improvements to service delivery and client experience

🎯 Requirements

• Bachelor’s degree in business, communications, or a related field, or equivalent practical experience • 3-5+ years of experience in business analysis, client services, service delivery, production support, etc. • Experience in production support and working with Third-Party Administrator platforms and vendor integrations preferred • Experience managing tickets, work queues, or client relationships • Strong analytical and problem-solving abilities • Ability to manage multiple priorities while maintaining attention to detail, meeting service levels, and ensuring timely follow-through • Strong written and verbal communication skills • Proficiency with Microsoft Excel, PowerPoint, and ticket or work-management tools such as Jira, Zendesk, Salesforce, or similar platforms • Final candidates must undergo a comprehensive background check and drug testing