Senior Office Assistant

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏱ Part Time

🟠 Senior

👨‍💼 Executive Assistant

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SSM Health

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Debt Financing on 2019-11

Healthcare Insurance

SSM Health is a Catholic, not-for-profit health system serving communities across the Midwest. It is one of the largest Catholic health care systems in the United States, operating 23 hospitals and over 650 physician offices, along with other outpatient and virtual care services in Illinois, Missouri, Oklahoma, and Wisconsin. SSM Health is dedicated to providing high-quality care through a comprehensive, integrated health care delivery system. The organization values diversity, inclusion, and the professional growth of its 40,000 team members. SSM Health is committed to exceptional patient care, showcasing a rich heritage of service for over 150 years.

📋 Description

• Welcome and orient new primary care patients and DHP/Medica members. • Provide clear information about clinics, services, and care team structure. • Support patients in understanding available resources and answering general questions. • Assist patients in selecting or updating their Primary Care Provider (PCP). • Initiate MyChart activation and guide patients through account setup. • Document PCP changes in the chart and leave provider-facing notes. • Coordinate initial appointments with the selected provider. • Manage outreach lists (DHP new patients, ED/UC no PCP, unattributed lists). • Support new patient scheduling received from clinics or PODs. • Request, track, and route external medical records. • Begin registration and ensure demographic accuracy prior to RN review. • Handle MyChart in-basket activities appropriate for OA workflows. • Assist in triaging non-clinical calls and routing to appropriate teams. • Provide support for patients calling the wrong department vs. onboarding needs. • Collaborate with RNs to ensure smooth handoff for chart preparation steps.

🎯 Requirements

• High School diploma/GED or 10 years of work experience • Two years' experience • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. • Ability to hear alarms, malfunctioning machinery, etc. • Frequent keyboard use/data entry. • Occasional bending, stooping, kneeling, squatting, twisting and gripping. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Rare climbing.

🏖️ Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). • Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. • Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.