Associate III – Sales & Support

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

St. Jude Children's Research Hospital - ALSAC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤲 Charity

🤝 Non-profit

Healthcare • Charity • Non-profit

St. Jude Children's Research Hospital - ALSAC is a not-for-profit pediatric research hospital and its fundraising arm (ALSAC) focused on understanding, treating, and defeating childhood cancer and other life-threatening pediatric diseases. St. Jude provides clinical care (with a stated policy that families never receive a bill), conducts basic and clinical research, runs clinical trials and global research initiatives, trains clinicians and researchers, and operates extensive fundraising, donor services, events, and awareness programs to support its mission. The organization is a 501(c)(3) charity with public donation, volunteering, and fundraising activities.

📋 Description

• Develop and maintain knowledge of ALSAC fundraising programs, campaigns, events, and brand awareness initiatives • Provide exceptional service through inbound and outbound phone calls, email, chat, text, and social media • Resolve donor inquiries, requests, concerns, and complex issues • Build donor and volunteer relationships and identify opportunities to enhance engagement and retention • Recruit, retain, and cultivate participants across fundraising campaigns and initiatives • Increase participation and revenue through fundraising conversations, goal setting, participant coaching, and appropriate upselling • Engage prospective donors and fundraising participants through referrals, marketing-generated leads, and outreach • Gather, document, and analyze donor and volunteer feedback to improve donor experience and support campaign enhancements • Research and resolve inquiries, process special requests, and navigate fundraising platforms • Handle third-party fundraising issues and escalate concerns as appropriate • Maintain accurate donor, volunteer, and event records across multiple systems • Document interactions, troubleshoot issues, and report trends, concerns, and system-related challenges to leadership • Monitor and communicate potential source code or reporting issues affecting fundraising revenue tracking • Use internal and external systems, call center platforms, databases, reporting tools, and Microsoft Office applications • Capture and route tour requests, process incentive orders, manage shared inboxes, and complete special projects • Support Enterprise Contact Center and Shared Services operations during overflow activities, cross-functional initiatives, and peak-volume periods • Participate in operations requiring flexibility to work evenings, weekends, holidays, and additional hours during peak fundraising periods

🎯 Requirements

• Strong customer service orientation with a passion for delivering exceptional donor experiences • Excellent interpersonal, verbal, and written communication skills across multiple channels, including phone, email, chat, text, and social media • Proven ability to build and maintain relationships with donors, volunteers, participants, and internal stakeholders • Strong problem-solving, conflict resolution, and negotiation skills • Ability to manage multiple priorities and adapt in a fast-paced, metrics-driven environment • Demonstrated attention to detail and ability to maintain accurate records and data integrity • Ability to manage sensitive and confidential information with discretion and professionalism • Strong research and analytical skills with the ability to investigate transactions, discrepancies, and donor concerns • Proficiency with Microsoft Outlook, Word, Excel, internet-based applications, CRM systems, and contact center technologies • Ability to learn and effectively navigate multiple software platforms and fundraising systems • Ability to communicate effectively with individuals at all organizational levels • High School Diploma or GED required • Minimum of two (2) years of experience in customer service, contact center operations, fundraising, sales, account management, donor relations, or a related field • Experience working in a nonprofit, fundraising, customer engagement, or call center environment preferred • Bilingual proficiency in English and Spanish (written and verbal) preferred • Experience supporting fundraising campaigns, donor stewardship, volunteer engagement, or peer-to-peer fundraising initiatives preferred • Knowledge of CRM systems and donor management platforms preferred

🏖️ Benefits

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans) • 401K Retirement Plan with 7% Employer Contribution • Exceptional Paid Time Off • Maternity / Paternity Leave • Infertility Treatment Program • Adoption Assistance • Education Assistance • Enterprise Learning and Development