Manager, Human Resources – North America

Job not on LinkedIn

🔥 10 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🐊 Florida, Pennsylvania, +2 more states – Remote

🐊 Florida – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Stafford Communications Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Stafford Communications is a division of Premier BPO that specializes in providing comprehensive call center outsourcing services, consulting, and compliance for regulated industries. With nearly 25 years of experience, the company serves a diverse range of sectors, including healthcare, pharmaceuticals, beauty, and food products. Stafford Communications focuses on optimizing customer service initiatives and ensuring they are aligned with marketing programs. The company offers state-of-the-art technology and expert teams to improve customer experiences and streamline call center processes globally from its offices in the USA and Canada.

📋 Description

• Execute HR strategy across the U.S. and Canada, aligning business strategy, goals, and change management with talent management, employee communication, and company values • Oversee onboarding, employee development, compensation strategy, benefits, and employee communication • Own talent and performance management programs, management development, HR policies, and best practices • Track and report HR metrics, including turnover, new hires, headcount, and workforce analytics, and present results to leadership • Oversee employee relations, escalations, onboarding and offboarding, leaves, salary administration, and interpretation of company policy and employment law • Lead engagement and team-building initiatives that strengthen culture and retention • Oversee recruiting and employment branding, including sourcing strategy, vendor management, interview process design, staffing metrics, and employer brand voice and reputation • Direct HR operations and compliance across the U.S. and Canada, including RRSP/401(k) administration, benefits tracking, employee files, background checks, employment insurance claims, and employee data management • Manage, coach, and develop the HR team • Partner with senior and executive leadership on organizational strategy

🎯 Requirements

• 7+ years of progressive human resources experience, including at least 4 years in an HR leadership role • Demonstrated experience leading an HR function across multiple U.S. states and Canadian provinces • Expertise across talent management, compensation and benefits, recruiting, employment branding, employee relations, and HR operations • Proven experience partnering with senior and executive leadership • Existing experience and knowledge of U.S. and Canadian employment law and multi-jurisdictional compliance • Excellent leadership, coaching, and counseling skills • Strong project management and analytical capability • Strong communication, facilitation, presentation, and writing skills • Ability to work cross-functionally • Oversight of a minimum of 300–400 employees in the U.S. and 50–100 employees in Canada • Financial and cost-benefit analysis skills • Working knowledge of HR statistics and metrics • Bachelor's degree in Human Resources, Business Administration, or a related field • High degree of flexibility and comfort operating in a fast-paced, growing services organization

🏖️ Benefits

• Competitive base salary and performance-based incentives • Extended health, dental, and vision care • Life insurance • Employee assistance program • Optional insurance plans • RRSP/401(k) match • Paid time off and company holidays • Remote-first flexibility with a collaborative, globally distributed team • Professional development and growth opportunities