Customer Service Specialist – Application Support

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Staffing Solutions Organization LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🎯 Recruiter

🏛️ Government

💼 Consulting

Recruitment • Government • Consulting

Staffing Solutions Organization LLC is a staffing and talent‑management firm that delivers high‑impact recruiting and workforce solutions primarily for public‑sector agencies and organizations. The company’s services include rapid staffing and scaling, talent matching, and hands‑on consulting and program management to design, launch, and run workforce programs. Staffing Solutions markets nationwide reach (800+ experts), rapid scalability (examples of 140 hires in 24 days and 652 onboarded in 7 days), and claims 15,000+ staff recruited since 2017; it positions itself as a partner to help agencies maximize the potential of their people.

📋 Description

• Respond to incoming calls, messages, and email from applicants and providers • Serve as a central contact point for provider enrollment, provider requirements and education, investigations, and compliance review scheduling • Coordinate with the project management team to refer non-HCBS questions to the appropriate department or team • Enter clear and concise contact notes summarizing interactions and communications • Conduct phone and email outreach to assist with completing and submitting applications • Inform applicants and providers about resources and tools supporting the application process • Reply to email requests from providers and applicants • Perform other related duties as assigned

🎯 Requirements

• 2 years of customer service experience • Minimum of 2 years of paid experience working with critical care providers, public health providers, or providers serving children, older adults, persons with traumatic brain injury, or persons with developmental disabilities • One year of experience must include provider monitoring, Medicaid or third-party payer provider billing, or provider training • One year of experience must be in a home health, community health, hospital, private practice, publicly funded institution, long-term care, mental health, community-based social service, or similar special-populations program • High school diploma or equivalent required • Strong organization, attention to detail, and accuracy • Ability to manage calls efficiently and meet established handle-time goals • Clear written and verbal communication skills • Ability to provide clear instructions on documents, requirements, and next steps • Ability to work independently while coordinating with a remote team • Experience using Excel, Outlook, Teams, and SharePoint, or ability to learn new systems and processes • Must be available Monday–Friday during standard project hours, 7:30 AM–5:30 PM Eastern • 36 months of paid experience working with providers may substitute for a bachelor's degree and 2 years of paid provider experience

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with discretionary employer match • Paid time off and paid holidays • Flexible spending accounts (FSA) • Additional employee perks