Clinical Applications Manager

Job not on LinkedIn

🔥 16 hours ago

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 55 days.
• No salary listed.

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Stago

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1945

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Stago is a global diagnostics company specializing in the science of hemostasis and thrombosis, providing laboratory instruments, reagents, quality control programs, and related services for clinical coagulation testing. The company offers hemostasis analyzers and assays (including D-dimer tests), external quality assessment (EQA) programs, continuing education and digital tools like My Personal Space and My Expert QC to support lab quality management and customer account services. Stago serves hospitals, clinical laboratories, and healthcare providers with technical support, regulatory-cleared products, and educational resources.

📋 Description

• Lead Stago’s Clinical Applications Specialists and Regional Applications Specialists • Deliver consistent, high-quality hemostasis support and expertise across the Stago portfolio • Own the clinical and technical support strategy, talent development, escalation control, and cross-functional execution • Manage technical support services and pre- and post-sale support for Sales • Oversee method verifications, lot conversions, troubleshooting, workflow studies, side-by-side evaluations, demonstrations, lectures, customer meetings, and educational events • Engage with customers on-site during complex or high-risk situations • Lead escalations and ensure difficult or recurring issues are resolved sustainably • Coach, mentor, and develop team members • Manage prioritization, scheduling, territory coverage, project assignments, and special initiatives • Assign staff to instrument orders and lot conversions and monitor progress • Partner with Training to improve internal and external training effectiveness and content • Support onboarding, competency assessments, and performance management • Ensure compliance with company policies, procedures, and quality requirements • Oversee departmental workflows, SOPs, documentation, and training materials • Partner with Sales on Integrated Health Network meetings and large-scale implementations • Coordinate staff resources for workflow studies, demonstrations, evaluations, product meetings, and customer presentations • Provide strategic input on account readiness, technical risk, and customer satisfaction • Collaborate with Marketing on field insights and product launches • Establish escalation pathways and lead corrective and preventive actions • Track and report KPIs related to customer satisfaction, escalations, validation success, and team effectiveness • Complete required reports and records and lead special projects

🎯 Requirements

• Bachelor’s degree in Medical Laboratory Science or related field required • MT(ASCP) or equivalent strongly preferred • 7–10 years of experience in clinical hemostasis, IVD applications, or laboratory diagnostics • Prior experience managing or leading technical support, applications, or clinical field teams strongly preferred, or 5 years of experience in a clinical applications role, preferably in coagulation • Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) • Experience with CRM platforms (e.g., Microsoft Dynamics) for documentation and reporting • Current driver's license is mandatory • Passport may be required for international travel to the French headquarters • Required to travel up to 75%, including overnight stays, air travel, and international travel • Must be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements

🏖️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Required to travel up to 75%, including overnight stays, air travel, and international travel • Employer-provided legally compliant COVID-19 vaccination accommodation process

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