Account Manager – Group Benefits

🔥 0 minutes ago

🏛️ District of Columbia, North Carolina, +3 more states – Remote

🏛️ District of Columbia – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote

💵 $76.3k - $129.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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The Standard

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1906

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

The Standard is a comprehensive provider of insurance, retirement, and investment products and services, targeting individuals, families, businesses, and organizations. Based in Portland, Oregon, and part of the StanCorp Financial Group, Inc. , The Standard offers products such as life and disability insurance, annuities, vision and dental coverage, and retirement plans. Their solutions aim to facilitate financial wellness and enable effective benefits administration, catering to clients of all sizes. The company is renowned for its people-first commitment and innovative partnerships, contributing to a seamless customer experience.

📋 Description

• Serve as the primary point of contact for key policyholders and producers • Build and maintain relationships through regular on-site visits, proactive communication, negotiation, and problem resolution • Act as liaison between clients and home office departments • Initiate plan improvements and resolve administrative inconsistencies • Meet face-to-face with clients before renewals to review claims and contracts and recommend changes • Manage the amendment process for assigned accounts • Partner with sales representatives and underwriters on renewal activity and customized retention strategies • Gather underwriting data, review claims experience, assess renewal actions, and prepare renewal summaries • Negotiate rates, contract provisions, and administrative issues with Regional or National Accounts • Promote additional lines of coverage and plan improvements • Request and review in-force proposal requests and present proposals to brokers and policyholders • Support acquisition, submission, and implementation of National Accounts and Regional Accounts cases over 500 lives • Lead and coordinate submission, setup, and installation of assigned new groups • Support new administrators at assigned in-force accounts • Facilitate enrollment processes, including preparing materials, conducting enrollment meetings, and attending benefit fairs • Develop and maintain an account management strategy supporting business growth, profitability, and client retention

🎯 Requirements

• Living in one of the listed states DC, VA, MD, NC SC is a requirement of the role • Bachelor’s Degree • 5+ years of experience in group insurance account management in the 2500+ lives space • Life and Disability insurance license for all states within the office’s assigned territory • Personal automobile available for business use with adequate insurance and a safe driving record • Ability to travel within territory for face-to-face client and broker meetings when requested • Ability to develop and manage relationships with key policyholders and producers • Professional negotiation, responsive communication, problem resolution, and customer expectation management • Ability to analyze claims experience and contracts and recommend coverage or contractual changes • Ability to gather underwriting data and prepare renewal summaries and strategies • Ability to negotiate rates, contract provisions, and administrative issues • Ability to identify and promote additional coverage options and plan improvements • Ability to review in-force proposal requests and present proposals • Ability to facilitate enrollment processes, enrollment meetings, and benefit fairs • Winning Together: actively engages colleagues to achieve shared outcomes • Customer Focus: understands and anticipates internal and external customer needs • Adaptability: accepts and responds effectively to change • Successful completion of criminal background investigation and employment, education, and licensing verification • Must be bondable

🏖️ Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions • An annual incentive bonus plan • Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure • Opportunities for career growth and advancement • Paid parental leave and adoption/surrogacy assistance • Employee giving program that double matches donations to eligible nonprofits and schools • Supportive, responsive management approach • Work-life balance support